Great! Thank you Sarah!
*Regards,*
*Liesel Springall, MHA*
*Lead Home Care Advisor*
liesel.springall@thekey.com
Office: (773) 747-7911
https://thekey.com
<https://thekey.com>
On Mon, Dec 8, 2025 at 3:03 PM Sarah Tenny <sarah.tenny@thekey.com> wrote:
> Thank you! Confirmed for tomorrow at 1:30
>
> On Mon, Dec 8, 2025 at 4:27 PM Bridgett Scherer <bscherer@thekey.com>
> wrote:
>
>> Thanks Liesel!
>>
>> @Sarah Tenny <sarah.tenny@thekey.com> making sure you saw this (:
>>
>>
>> Bridgett Scherer
>>
>> Director, Client Experience | TheKey
>>
>> Mobile: 425.429.1064
>> <https://thekey.com>
>>
>>
>> On Mon, Dec 8, 2025 at 2:12 PM Liesel Springall <
>> liesel.springall@thekey.com> wrote:
>>
>>> Hello ,
>>>
>>> The below Opportunity is ready for an assessment! An intake call has
>>> already been conducted. Please contact the caller to introduce yourself and
>>> confirm the assessment date/time.
>>>
>>> **Please confirm the CSM completing assessment. **
>>>
>>> Assessment Date and Time: 12/9 at 1:30pm
>>>
>>> Client Name: Debbie Smith
>>>
>>> Chatter Notes:Debbie Smith is at Missouri Baptist Hospital. She had
>>> previous uterine cancer which caused her to be in and out of the hospital
>>> and she is in a wheelchair and she fell out of it the other day which
>>> landed her in the hospital this time. She needs help with physical
>>> transfers to and from wheelchair, help with bathing, help with changing
>>> depends as she is living with incontinence. She is feeling very weak and is
>>> developing bedsores on the back of her legs. She needs assistance moving
>>> around to prevent further skin breakdown. Zip Code : 63021 and quoted
>>> $36-$40. Offered an assessment but she said she is still looking around.
>>> The hospital gave her a list and she is trying to see which company will be
>>> more cost efficient. I will follow up tomorrow. Hospital, private pay, Zip
>>> 63021, $36–$40, history of uterine cancer, fall risk. She cannot back
>>> herself into the wheelchair and recently fell out of it. Needs bathing
>>> assistance. Uses depends.
>>>
>>> 12/8: Spoke with Debbie. She is discharging today and would like to
>>> move forward with a phone AX 12/9 at 1:30pm. I also asked for her email to
>>> send her the intro email since she gets confused with the many agencies she
>>> has spoken with. Her email address is:debandjersmith@att.net
>>>
>>> Caller Name: Debbie Smith (Client)
>>>
>>> Caller Phone number: (314) 954-5983
>>>
>>> Referral Account: Missouri Baptist Hospital
>>>
>>> SF LINK:
>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000WXLmPYAX/view?ws=%2Flightning%2Fr%2FTask%2F00TUH00000los8d2AA%2Fview%3Fchannel%3DOPEN_CTI
>>>
>>> Range Quoted: $36-$40
>>>
>>> Address:908 Kiefer Ridge Dr. Ballwin, MO 63021
>>>
>>> Weekly Hours: TBD
>>>
>>> Duration of Care: Greater than 6 months
>>>
>>> ANTICIPATED SOC: TBD at AX
>>>
>>>
>>>
>>>
>>> *Regards,*
>>> *Liesel Springall, MHA*
>>> *Lead Home Care Advisor*
>>> liesel.springall@thekey.com
>>> Office: (773) 747-7911
>>> https://thekey.com
>>> <https://thekey.com>
>>>
>>
>
> --
> Sarah Tenny, BSN, MSN
> Client Success Manager
> sarah.tenny@thekey.com
> Mobile: (314) 718-6255
> Office: (314) 863-8989
> TheKey.com <https://thekey.com/>
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>