Re: New Phone Assessment Needed- Debbie Smith

From
Sarah Tenny <sarah.tenny@thekey.com>
To
Bridgett Scherer <bscherer@thekey.com>
CC
Liesel Springall <liesel.springall@thekey.com>, stlouis-intake@homecareassistance.com
Date
Mon, 8 Dec 2025 17:02:57 -0600
Folder
INBOX
--0000000000006cd055064578ccc8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! Confirmed for tomorrow at 1:30 On Mon, Dec 8, 2025 at 4:27=E2=80=AFPM Bridgett Scherer wrote: > Thanks Liesel! > > @Sarah Tenny making sure you saw this (: > > > Bridgett Scherer > > Director, Client Experience | TheKey > > Mobile: 425.429.1064 > > > > On Mon, Dec 8, 2025 at 2:12=E2=80=AFPM Liesel Springall liesel.springall@thekey.com> wrote: > >> Hello , >> >> The below Opportunity is ready for an assessment! An intake call has >> already been conducted. Please contact the caller to introduce yourself = and >> confirm the assessment date/time. >> >> **Please confirm the CSM completing assessment. ** >> >> Assessment Date and Time: 12/9 at 1:30pm >> >> Client Name: Debbie Smith >> >> Chatter Notes:Debbie Smith is at Missouri Baptist Hospital. She had >> previous uterine cancer which caused her to be in and out of the hospita= l >> and she is in a wheelchair and she fell out of it the other day which >> landed her in the hospital this time. She needs help with physical >> transfers to and from wheelchair, help with bathing, help with changing >> depends as she is living with incontinence. She is feeling very weak and= is >> developing bedsores on the back of her legs. She needs assistance moving >> around to prevent further skin breakdown. Zip Code : 63021 and quoted >> $36-$40. Offered an assessment but she said she is still looking around. >> The hospital gave her a list and she is trying to see which company will= be >> more cost efficient. I will follow up tomorrow. Hospital, private pay, Z= ip >> 63021, $36=E2=80=93$40, history of uterine cancer, fall risk. She cannot= back >> herself into the wheelchair and recently fell out of it. Needs bathing >> assistance. Uses depends. >> >> 12/8: Spoke with Debbie. She is discharging today and would like to move >> forward with a phone AX 12/9 at 1:30pm. I also asked for her email to se= nd >> her the intro email since she gets confused with the many agencies she h= as >> spoken with. Her email address is:debandjersmith@att.net >> >> Caller Name: Debbie Smith (Client) >> >> Caller Phone number: (314) 954-5983 >> >> Referral Account: Missouri Baptist Hospital >> >> SF LINK: >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000WXLmPYAX/view?ws=3D%2Flightning%2Fr%2FTask%2F00TUH00000los8d2AA%2F= view%3Fchannel%3DOPEN_CTI >> >> Range Quoted: $36-$40 >> >> Address:908 Kiefer Ridge Dr. Ballwin, MO 63021 >> >> Weekly Hours: TBD >> >> Duration of Care: Greater than 6 months >> >> ANTICIPATED SOC: TBD at AX >> >> >> >> >> *Regards,* >> *Liesel Springall, MHA* >> *Lead Home Care Advisor* >> liesel.springall@thekey.com >> Office: (773) 747-7911 >> https://thekey.com >> >> > --=20 Sarah Tenny, BSN, MSN Client Success Manager sarah.tenny@thekey.com Mobile: (314) 718-6255 Office: (314) 863-8989 TheKey.com *We value your feedback. Please leave us a Google revi

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