--Apple-Mail-0D2A2B74-16D3-4957-AE01-54C37DB6E2D9 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Let=E2=80=99s talk tomorrow=20 Tim Thomas Soins =C3=A0 Domicile / Home Care Assistance 514 907 5065 > On Apr 4, 2018, at 8:32 PM, Timothy Thomas wro= te: >=20 > FYI, see her answer below and my brief response... > ---------- Forwarded message ---------- > From: Timothy Thomas > Date: Wed, Apr 4, 2018 at 8:31 PM > Subject: Re: Quick Call > To: Anna Watkins Porter > Cc: Amelia Watkins , Maria Licoudis >=20 >=20 > Good evening Amelia, >=20 > Thank you for the detailed answer. I'll review it and get back to you tomo= rrow.=20 >=20 > I just wanted to clarify one point. You mentioned the last increase 3 mont= hs ago...we haven't increased your billing rate since day 1. It's always bee= n $24.50 / hour. I hope there was no confusion about this in the past.=20 >=20 > Have a nice evening, > Tim. >=20 >> On Wed, Apr 4, 2018 at 8:15 PM, Anna Watkins Porter wrote: >> Hi Tim, >>=20 >> We have discussed this at length and our positions is as follows: >>=20 >> We know from the last increase (less than 3 months ago) we negotiated for= Ashley's raise that you don't pay your employees more than $12 - so less th= an half of our "preferred rate" goes to your employees. >>=20 >> That is your company choice - not ours. We assumed with this pricing stru= cture, which is more than other agencies charge, you could pay for qualified= people - which you assured us would happen.=20 >>=20 >> We agreed to a raise for Ashley, which we feel is still a very low wage a= ll things considering, with no benefits, holiday pay, travel assistance or i= ncentives.=20 >>=20 >> We agree with you - we don't think you can retain the quality caregivers y= ou promise at the minimum wage HCA pays. We have seen that evidenced multipl= e times and now with Maya's departure we can't help but assume if she had be= en paid a decent wage she would have stayed on. >>=20 >> If your overhead is too high to allow for a fair wage then you can't fois= t these problems onto your clients who are expecting the level of service yo= u promise.=20 >>=20 >> We have gone through more than 12 caregivers I believe at this point - mo= st of whom had minimal training and experience.=20 >>=20 >> We don't agree to a new 12% increase. We just agreed to an increase. We a= re hoping to work this out with you but we cannot accept these terms nor the= uncertainty of future demands. >>=20 >> My mothers care is not that complicated - yet we are still doing a lot of= care management that should be managed by HCA. We are still doing far more a= nd paying more than what we anticipated and then being asked to pay even mor= e is just simply unfair. >>=20 >> I hope you reconsider your request.=20 >>=20 >> Thank you, >>=20 >> Anna and Amelia >>=20 >>=20 >>> On Fri, Mar 30, 2018 at 8:49 AM Timothy Thomas wrote: >>> Hi Amelia, >>>=20 >>> I wanted to speak to you about our need to modify our pricing stru