--00000000000066b59a05690f119e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI, see her answer below and my brief response... ---------- Forwarded message ---------- From: Timothy Thomas Date: Wed, Apr 4, 2018 at 8:31 PM Subject: Re: Quick Call To: Anna Watkins Porter Cc: Amelia Watkins , Maria Licoudis Good evening Amelia, Thank you for the detailed answer. I'll review it and get back to you tomorrow. I just wanted to clarify one point. You mentioned the last increase 3 months ago...we haven't increased your billing rate since day 1. It's always been $24.50 / hour. I hope there was no confusion about this in the past. Have a nice evening, Tim. On Wed, Apr 4, 2018 at 8:15 PM, Anna Watkins Porter wrote: > Hi Tim, > > We have discussed this at length and our positions is as follows: > > We know from the last increase (less than 3 months ago) we negotiated for > Ashley's raise that you don't pay your employees more than $12 - so less > than half of our "preferred rate" goes to your employees. > > That is your company choice - not ours. We assumed with this pricing > structure, which is more than other agencies charge, you could pay for > qualified people - which you assured us would happen. > > We agreed to a raise for Ashley, which we feel is still a very low wage > all things considering, with no benefits, holiday pay, travel assistance = or > incentives. > > We agree with you - we don't think you can retain the quality caregivers > you promise at the minimum wage HCA pays. We have seen that evidenced > multiple times and now with Maya's departure we can't help but assume if > she had been paid a decent wage she would have stayed on. > > If your overhead is too high to allow for a fair wage then you can't fois= t > these problems onto your clients who are expecting the level of service y= ou > promise. > > We have gone through more than 12 caregivers I believe at this point - > most of whom had minimal training and experience. > > We don't agree to a new 12% increase. We just agreed to an increase. We > are hoping to work this out with you but we cannot accept these terms nor > the uncertainty of future demands. > > My mothers care is not that complicated - yet we are still doing a lot of > care management that should be managed by HCA. We are still doing far mor= e > and paying more than what we anticipated and then being asked to pay even > more is just simply unfair. > > I hope you reconsider your request. > > Thank you, > > Anna and Amelia > > > On Fri, Mar 30, 2018 at 8:49 AM Timothy Thomas > wrote: > >> Hi Amelia, >> >> I wanted to speak to you about our need to modify our pricing structure >> to $28/hour effective April 9th. As things stand now, in light of your >> preferred hourly rate of $24.50/hour and our higher than normal labour >> costs for your staff, the current model is unsustainable for us. What= =E2=80=99s >> more, with the pending increase to minimum wage of 7% and the highly >> competi