This is a multipart message in MIME format. ------=_NextPart_000_096F_01DB874D.05E09F00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0970_01DB874D.05E0C610" ------=_NextPart_001_0970_01DB874D.05E0C610 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sharon =20 I apologize I am just now replying to this. The system will always = address the client/patient in the email, its automatically generated = that way but will send to the Payer contact email in ClearCare. There is = not a way to change that, so she is going to have to understand its = technology and not a person lacking sensitivity. =20 Invoices will be mailed to her and in those emails, it states she can = log in, or click to pay, and that same email has a PDF attached that she = can open and view without ever logging into Versapay. She can choose to = send eTransfers if Tim and Laszlo have approved her not being on = autopayments, again all without logging into the system. Nothing we send = out states using the system is required of anyone.=20 =20 It is critical that she includes the invoice number(s) she is paying = when she sends the eTransfer payments or they will not be applied = correctly, and it will exacerbate her frustrations. I would say when = clients are already short tempered and reactive, those are the clients = we want to shy away from making exceptions for because it will naturally = be those same clients that fail to include notes in eTransfer payments = and then we take the blame for that, but your call. =F0=9F=98=8A=20 =20 Let me know if I can help further.=20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Sharon Speirs =20 Sent: Thursday, February 13, 2025 12:41 PM To: Timothy Thomas ; Elizabeth Clark Subject: Fwd: You're Invited! =20 Good afternoon I am hoping to get your help on how I can simplify the billing process = for this client. She was very offended by the letter as she deemed it = inappropriate as it was addressed to Klaus who is living with dementia = and she is the one paying the bill. If you can tell me how to change = that I would appreciate it. She also wants nothing to do with Versa Pay = as she wants an invoice and then she will review and send E transfer.=20 I believe in the past clients have opted out of Versa pay- can we do = that here and just email her the invoice? She does not want to set = anything up or auto pay etc etc. Let me know as to be honest she is challenging Sharon I am only forwarding what she sent me, not the entire barrage of what = she was upset about. I see nothing offensive about the letter but can = understand her not liking it being addressed to Klaus. Sharon =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 =20 =20 =20 =20 =20 ---------- Forwarded message --------- From: Lorea Chilton > Date: Thu, Feb 13, 2025 at 11:54=E2=80=AFAM Subject: You're Invited!