--000000000000e196c6062e0c13ec Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon I am hoping to get your help on how I can simplify the billing process for this client. She was very offended by the letter as she deemed it inappropriate as it was addressed to Klaus who is living with dementia and she is the one paying the bill. If you can tell me how to change that I would appreciate it. She also wants nothing to do with Versa Pay as she wants an invoice and then she will review and send E transfer. I believe in the past clients have opted out of Versa pay- can we do that here and just email her the invoice? She does not want to set anything up or auto pay etc etc. Let me know as to be honest she is challenging Sharon I am only forwarding what she sent me, not the entire barrage of what she was upset about. I see nothing offensive about the letter but can understand her not liking it being addressed to Klaus. Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Lorea Chilton Date: Thu, Feb 13, 2025 at 11:54=E2=80=AFAM Subject: You're Invited! To: Sharon Speirs *From:* TheKey *Sent:* Wednesday, February 12, 2025 6:16 PM *To:* loreachilton2@outlook.com *Subject:* You're Invited! Hi Klaus Hoffman, We=E2=80=99re excited to introduce our online invoicing platform designed t= o provide unlimited self-service options, 24 hours a day. With our online platform, you=E2=80=99ll experience many benefits such as: - One-click access to invoices and supporting documents. - Email notifications to alert you when a new invoice is available. - Online communication with us if you have any questions or invoice disputes. - Invoices attached to every email, allowing you to view and pay invoices without creating an online account. - Ability to change your preferred payment method as often as needed. - Ability to view your balance due and export your invoice & payment history. - Ability to setup AutoPay: There are 2 ways to enable AutoPay: 1. When adding a new payment method select YES to setup for Autopay. 2. Selecting "New" beside AutoPay Off. This option is only available if a payment method has already been added to your account. For help signing up or making a payment, watch these short how to videos! *How to *Sign Up * here! * *How to add a *Payment method Video * here!* *How to *Make a Payment * here!* *How to *Setup AutoPay *here!* Click Here to Get Started <http://email.versapay.com/ls/click?upn