--00000000000000f48305f707c676 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great, thank you so much! On Thu, Mar 16, 2023 at 8:00=E2=80=AFAM HR Service Center Support wrote: > Hello Timothy Thomas , > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/36562 > __________________________________________________________ > Chandani - Upon further discussion with RBC, we have been informed that w= e > can drop your spouse's coverage on a prospective basis since you have bee= n > legally separated and your divorce is pending final approval. The change = in > coverage will be entered into the RBC system with an effective date of > 3/1/23. > > Your patience and understanding as we sorted through this situation were > greatly appreciated! > __________________________________________________________ > Thank you for the opportunity to serve you today! > Let us know we did - Click here to complete a 3 question survey > > > On Wed, 15 Mar 12:36 PM , Chandani wrote: > Thank you kindly. > > On Wed, Mar 15, 2023 at 8:53=E2=80=AFAM HR Service Center Support HRServiceCenter@thekey.com> wrote: > >> Hello Timothy Thomas , >> >> You can follow the progress of your inquiry by clicking this link: >> https://thekey.freshservice.com/helpdesk/tickets/36562 >> __________________________________________________________ >> >> Chandani - Just a note that I've posed some additional inquiries to RBC >> to ensure there is no option for you to drop coverage prior to the divor= ce >> being finalized. I'll follow up as soon as I hear back. >> __________________________________________________________ >> Thank you for the opportunity to serve you today! >> Let us know we did - Click here to complete a 3 question survey >> >> >> On Tue, 14 Mar 3:30 PM , Chandani wrote: >> Thank you for your email. >> If I'm understanding correctly, I would have to continue making payments >> for him even though we are no longer together and he no longer lives her= e? >> Just making sure I understand this correctly. >> >> On Tue, Mar 14, 2023 at 5:39=E2=80=AFAM HR Service Center Support > HRServiceCenter@thekey.com> wrote: >> >>> Hello Timothy Thomas , >>> >>> You can follow the progress of your inquiry by clicking this link: >>> https://thekey.freshservice.com/helpdesk/tickets/36562 >>> __________________________________________________________ >>> Chandani - Once the divorce is finalized, please submit that supporting >>> documentation and we can update your coverage to drop your dependent sp= ouse. >>> __________________________________________________________ >>> Thank you for the opportunity to serve you today! >>> Let us know we did - Click here to complete a 3 question survey >>> >>> >>> [#INC-36562]:424188:fs >>> >> >> >> -- >> >> >> >> *Kind Regards, Chandani Patel * >> *Caregiver Ambassador/ Human Resources* >> of Calgary, Alberta & Winnipeg, Manitoba >> *________________________* >