--00000000000019787906214fe55e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable A few updates. I have Robert McConnell listed as cost related-family decided to provide 24/7 care themselves due to cost. Tom and Sally Knight canceled the day of the assessment due to cost. Chuck Furfine wanted less than our minimum hours and contact was lost. We never made it to staffing. On Wed, Sep 4, 2024 at 1:28=E2=80=AFPM Katie May wro= te: > Yes, I will do that now. > > Stewart Shilcraft - Cost > Alicia Jennings- Cost, due to not wanting minimum hours required. > Robert McConnell- Staffing > Mary Berney-Cost > Jack Litsinger- Cost > Renee Rosen- Cost > Karl Berger- Cost > Tom and Sally Knight- Staffing and Cost > Ellen Nolte- Cost > Unknown Unknown- Cost > Chuck Furfine- Staffing/Hours > Robert Vansickle- Staffing (24/7 case) > > Let me know if you have any questions or if this helps! > > > > > On Wed, Sep 4, 2024 at 1:19=E2=80=AFPM Denny Roebel > wrote: > >> Thank you both for this context. Can one of you identify each of the >> clients listed below if the closed lost reason was price or staffing ple= ase? >> >> Looping in +Timothy Thomas for visibility on this. >> >> >> >> On Wed, Sep 4, 2024 at 1:44=E2=80=AFPM Emily Swackhamer > emily.swackhamer@thekey.com> wrote: >> >>> Tim and I have been working hand in hand about a more competitive >>> approach for the area. We lost a significant amount of opportunities du= e to >>> cost in August, however, Katie is correct. Had we been successful at >>> closing these opportunities with a more competitive approach, our offic= e >>> would not have had the caregivers to staff more than one new client. Du= ring >>> my three weeks in office, we have had only one caregiver show for >>> orientation. >>> >>> Thank you for your attention and support in this matter, >>> >>> Emily Swackhamer >>> >>> On Wed, Sep 4, 2024 at 12:33=E2=80=AFPM Katie May wrote: >>> >>>> Hi! Here is a list of closed lost clients in the last 45 days due to >>>> price and staff shortages. >>>> >>>> Stewart Shilcraft (Tier 1) >>>> Alicia Jennings >>>> Robert McConnell (Tier 1) >>>> Mary Berney (Tier 2) >>>> Jack Litsinger (Tier 3) >>>> Renee Rosen (Tier 2) >>>> Karl Berger (Tier 1) >>>> Tom and Sally Knight (Tier 1) >>>> Ellen Nolte (Tier 3) >>>> Unknown Unknown (Tier 2) >>>> Chuck Furfine (Tier 2) >>>> Robert Vansickle (Tier 1) >>>> >>>> I hope this helps. I think even if we had some of these closed I=E2=80= =99m not >>>> sure we=E2=80=99d he able to staff. Emily can speak more to that as we= ll. >>>> >>>> Thanks Denny for jumping in on this! >>>> >>>> Best, >>>> Katie >>>> >>>> > > -- > > *Katie May* > Home Care Liaison > *katie.may@*thekey.com > Cell: (314) 964-1726 > Office: (314) 863-8989 > TheKey.com > > > --00000000000019787906214fe55e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable A few updates. I have Robert McConnell listed as cost rela= ted-family decided to provide 24/7