--000000000000c1c6950605d08ed1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Please let us know at the help desk if we can support with any non integrated CAD locations Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Sep 20, 2023 at 1:24=E2=80=AFPM Cheryl Cartwright wrote: > We have been working with this family closely and have tried effortlessly > to help resolve issues that are often out of our control. We understand > billing has gone through a lot of transition but these comments reflect t= he > views of many clients in the Canadian region. > > I appreciate you highlighting this and I will reach out to discuss the > direction billing is going in to help alleviate the stress it=E2=80=99s c= aused. > > Cheryl > > On Wed, Sep 20, 2023 at 5:21 PM Aileen Ruffin wrote: > >> Hi Leadership team, >> >> Comments provide an illustrated detail of their likes and dislikes. I am >> not sure if the billing system is done centrally but have included Lito >> from the billing help desk on here for feedback if there is anything tha= t >> can be viewed on their end that is associated with the mention of "billi= ng >> system is so painful". >> >> Please let service know if we can help in any way. >> >> On Wed, Sep 20, 2023 at 3:11=E2=80=AFPM Medallia >> wrote: >> >>> Client Name: Mary 1034181631 Cobb >>> >>> CC ID: 2933463 >>> >>> Primary Contact: Heather Cobb >>> >>> PC Contact Info: heather.alice.cobb@gmail.com / >>> >>> Survey Delivery: Email >>> >>> Division: Canada >>> >>> Business Unit: Winnipeg >>> >>> Tenure: More Than 52 Weeks >>> >>> Actual Customer Segment: Turtle >>> >>> Stated Customer Segment: >>> >>> Survey: Relationship 2 >>> >>> Main Score: 5 >>> >>> Comments: Ann is great and I really appreciate the thoughtful things sh= e >>> does with and for my mom -- anticipating family events and taking her f= or >>> her hair to be done in advance for example. She is kind and reliable, a= nd a >>> great source of support to my mom Right now it is because the billing >>> system is so painful. I don't know why simple requests seem to be so >>> complicated. Much worse than when Home Care was managed in MB >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D2920= 28 >>> >> --000000000000c1c6950605d08ed1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Please let us know at the help desk if we = can support with any non integrated CAD locations=C2=A0 Thank you, Lito Delapena Help Desk Manager Please note my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 190013 <font style=3D"color:rgb(77,77,79)!important;fon