--000000000000091d9b0602808113 Content-Type: multipart/alternative; boundary="000000000000091d990602808112" --000000000000091d990602808112 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No, we have have an umbrella contract with the Schlegel properties and when they reach out for services staffing or 1:1 such as Valentina, they are in acknowledgement that they are the payors. Mato Andric Betty Acheson are two other examples of this same situation Hope it helps! Take Care Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Wed, Aug 9, 2023 at 12:52=E2=80=AFPM wrote: > Good Morning > > > > Playing catch up here, forgive me if I missed something. Is it accurate t= o > say we are providing services without a written agreement from the party > responsible for paying the invoices? > > > > > > Kind regards- > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > > > *From:* Ali Malik > *Sent:* Tuesday, August 8, 2023 10:03 AM > *To:* Taylor Cleland > *Cc:* Allison Brennan ; Timothy Thomas tt@thekey.com>; Sumira Suthesan ; Gerard > Draetta ; Michelle Hudgins michelle.hudgins@thekey.com> > *Subject:* Re: Unknown Valentina > > > > @Sumira Suthesan Please get the contact info > for The Village of University Gates LTC and provide it to Michelle > > > > @Michelle Hudgins Please call them and find > out if they are going to be paying us for this invoice > > > > Going forward guys before starting care we need to ensure that the correc= t > documents have been uploaded to file and any information regarding billin= g. > > > > thank you, > > > > > > > > On Tue, Aug 8, 2023 at 12:56=E2=80=AFPM Taylor Cleland > wrote: > > Hi, > > > > All communication regarding Valentina would have been between University > Gates and Beth. In Clear Care it is tagged as University Gates payer, tha= t > is all the information Beth had passed on to me to push the client throug= h > to clear care. > > > > > > > *Taylor Cleland* > > > > *Care Solution Manager* > > > > 416-488-8777 ext 1 > > > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > > > > > > On Tue, Aug 8, 2023 at 12:49=E2=80=AFPM Allison Brennan allison.brennan@thekey.com> wrote: > > Hi All > > > > I have checked my inbox, but I dont have anything for this client. > > > > @Taylor Cleland You pushed Valentina through SF do > you have any email communication for Valentina Unknown you can forward ov= er > to Billing? > > > > Let me know > > > > Take Care > > > > *Allison Brennan* > > > > *Client Success Manager* > > > > *Office: 519-954-2111* > > *Direct Line: 437-216-2865* > > *Fax: 519-489-1370* > > > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > > > > On Tue, Aug 8, 2023 at 11:53=