This is a multipart message in MIME format. ------=_NextPart_000_00D6_01D9CAA7.2F4F84F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00D7_01D9CAA7.2F4FAC00" ------=_NextPart_001_00D7_01D9CAA7.2F4FAC00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning =20 Playing catch up here, forgive me if I missed something. Is it accurate = to say we are providing services without a written agreement from the = party responsible for paying the invoices? =20 =20 Kind regards- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =20 =20 =20 =20 From: Ali Malik =20 Sent: Tuesday, August 8, 2023 10:03 AM To: Taylor Cleland Cc: Allison Brennan ; Timothy Thomas = ; Sumira Suthesan ; Gerard = Draetta ; Michelle Hudgins = Subject: Re: Unknown Valentina =20 @Sumira Suthesan Please get the = contact info for The Village of University Gates LTC and provide it to = Michelle =20 @Michelle Hudgins Please call them = and find out if they are going to be paying us for this invoice =20 Going forward guys before starting care we need to ensure that the = correct documents have been uploaded to file and any information = regarding billing.=20 =20 thank you, =20 =20 =20 On Tue, Aug 8, 2023 at 12:56=E2=80=AFPM Taylor Cleland = > wrote: Hi, =20 All communication regarding Valentina would have been between University = Gates and Beth. In Clear Care it is tagged as University Gates payer, = that is all the information Beth had passed on to me to push the client = through to clear care.=20 =20 =20 Taylor Cleland =20 Care Solution Manager =20 416-488-8777 ext 1 =20 TheKey.ca =20 =20 =20 =20 =20 On Tue, Aug 8, 2023 at 12:49=E2=80=AFPM Allison Brennan = > wrote: Hi All =20 I have checked my inbox, but I dont have anything for this client. =20 @Taylor Cleland You pushed Valentina = through SF do you have any email communication for Valentina Unknown you = can forward over to Billing? =20 Let me know =20 Take Care =20 Allison Brennan =20 Client Success Manager =20 Office: 519-954-2111 Direct Line: 437-216-2865 Fax: 519-489-1370 =20 TheKey.ca =20 =20 =20 =20 On Tue, Aug 8, 2023 at 11:53=E2=80=AFAM Timothy Thomas > wrote: Hi Allison, =20 Do you have any communications you can share from university gates = confirming this? =20 On Tue, Aug 8, 2023 at 11:28=E2=80=AFAM Sumira Suthesan = > wrote: Thank you Allison =20 -Sumira =20 On Tue, Aug 8, 2023 at 8:10=E2=80=AFAM Allison Brennan = > wrote: Hi Sumira =20 This was a one off overnight shift for Valentina. A BSO Case at = University Gates that Beth Sparrow brought in. =20 We had no more information about the client other than the first name. =20 University Gates is supposed to pay for this shift. =20 Please let me know if there is anything you need =20 Take Care =20 Allison Brennan =20 Client Success Manager =20 Office: 519-954-2111 Direct Line: 437-216-2865 F