--Apple-Mail-5FF26A0E-4F50-478D-8896-593C3FDC1BA8 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable We should have something - Audra let=E2=80=99= s work on that as well! Sent from Angie's iPhone On Apr 3, 2023, at 8:53 AM,= Beth Ann Rosario <bethann.rosario@thekey.com> wrote: =EF=BB=BF There is no current process for documenting this to my knowledge = Beth A= nn Rosario Regional Director VA/NC 919.899= .5543 On Mon, Apr 3, 2023 at 9:25=E2=80= =AFAM Audra Williams < audraw@thekey.= com > wrote: Hi Team! I am not up to date on the latest process for this, s= o I wanted to see what the process is for documenting. Are we going to= the response and documenting and then also documenting in ClearCare too?&nb= sp; Who is responsible for this? Thanks! = ---------- Forwarded message ---------= From: Medallia Feedback < noreply@medallia.com > Date: Mon, Apr 3, 2023 a= t 5:01=E2=80=AFAM Subject: Caregiver Match Report To: < audraw@thekey.com > =20 =20 =20 =20 =20 This report s= hows how satisfied clients are with each of thei= r caregivers that have completed a shift in the past 30 days. Caregiver Ambassadors - Please= use this report to manage individual caregiver performance. = Client Success Team - Clients w= ho leave negative feedback for multiple caregivers should be prioritized for= follow-up, potential re-assessment, and update of the care plan, and close c= ollaboration with Staffing to ensure that satisfactory replacement caregiver= s can be identified. =20 =20 <a href=3D"https://hca.medallia.= com/sso/hca/dashboard.do?v=3DbHyAUVNfVVYWA-MvxE8VQwHDUDhog2