--0000000000004eaae905f86ee2fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There is no current process for documenting this to my knowledge Beth Ann Rosario *Regional Director VA/NC* *919.899.5543* [image: TheKey] On Mon, Apr 3, 2023 at 9:25=E2=80=AFAM Audra Williams w= rote: > > Hi Team! > > I am not up to date on the latest process for this, so I wanted to see > what the process is for documenting. Are we going to the response and > documenting and then also documenting in ClearCare too? Who is responsib= le > for this? > > Thanks! > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Mon, Apr 3, 2023 at 5:01=E2=80=AFAM > Subject: Caregiver Match Report > To: > > > This report shows how satisfied clients are with each of their caregivers > that have completed a shift in the past 30 days. > > *Caregiver Ambassadors* - Please use this report to manage individual > caregiver performance. > > *Client Success Team* - Clients who leave negative feedback for multiple > caregivers should be prioritized for follow-up, potential re-assessment, > and update of the care plan, and close collaboration with Staffing to > ensure that satisfactory replacement caregivers can be identified. > View My Dashboard > > > Division Region Client Name Link to Response Caregiver 1 Satisfaction > Score Caregiver 2 Satisfaction Score Caregiver 3 Satisfaction Score Careg= iver > 4 Satisfaction Score Caregiver 5 Satisfaction Score Caregiver 6 > Satisfaction Score > > N East > Illinois > Gail Levy > Go to Response > > 10 > 10 > N East > DC Metro > Martin Tesler (IV) > Go to Response > > 10 > N East > DC Metro > Robert Cook (RL) > Go to Response > > 10 > N East > New England > Julia Garlinski > Go to Response > > 3 > 9 > N East > New Jersey, New York and Pennsylvania > Anna Stofik > Go to Response > > 10 > 10 > 10 > 9 > 10 > N East > New England > Jeanne Fitzgibbons > Go to Response > > 10 > N East > NC and SVA > Bernie Kennedy > Go to Response > > 9 > N East > NC and SVA > Charlie Gaddy > Go to Response > > 10 > 10 > 10 > 10 > N East > DC Metro > Marilyn Haugh (MB) > Go to Response > > 10 > - > N East > New England > Edith Zeldes > Go to Response > > 10 > 10 > 10 > 10 > 10 > 10 > > > > -- > Audra Williams > Director, Divisional Operations > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > --0000000000004eaae905f86ee2fc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There is no current process for documenting this to my kno= wledge Beth Ann Rosario Regional Director VA/NC = 919.899.5543 = On Mon, Apr 3, 2023 at 9:25=E2=80=AFA= M Audra Williams < audraw@thekey.com= > wrote: = Hi Team! I am not up to date on the latest process for th= is, so I wanted to see what the process is for documenting.=C2=A0 Are we go=