----==_mimepart_65afff39e5356_1d73fe998eb88c423874875 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Stephanie, Good Day! No Problem at all! Shall I close this= ticket as the issue is resolved. L2 is working on your phone issue on 6= 40025 this ticket.=C2=A0 Warm Regards, Subham Banerjee Servi= ce Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2= =A0hca.freshdesk.com TheKey.com =C2=A0 = = On Tue, 23 Jan at 12:51 PM , Stephanie Okojie wrote: Thanks subham for all your help today.=C2=A0= = = = On Tue, Jan 23, 2024 at 12:28=E2=80=AFPM Subham Banerjee wrote: = = = = = Hi Cheryl, = = I called her & took remote, = =E2=80=8BResolved the Audio/Video issue of the laptop she is assigned to= . = There is no other problem found. = = And I am checking with the Caller ID change of her number 437 216 2865. = =E2=80=8B = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = = Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.= com = TheKey.com = = =C2=A0 = = = = = = On Tue, 23 Jan at 11:05 AM , Subham Banerjee wr= ote: = = Hi Cheryl. = = Unfortunately Serial number you'll find back side of the laptop, It shou= ld be 8-10 characters (SN number). = And I can see already a laptop assigned to her, Device serial number PF3= BTNW8. = = Could you please confirm on this laptop. = = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = = Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.= com = TheKey.com = = =C2=A0 = = = = = = On Tue, 23 Jan at 10:36 AM , CherylCartwright wrote: Good Morning, = Can someone send me an update on Stephanie's laptop? It was a laptop we = already had and just wanted it reassigned to her. The serial number again= is=C2=A0C7791CC4-7555-44CB-8CD3-FB4B74A61DCF = = Thanks, = = Cheryl=C2=A0 ----==_mimepart_65afff39e5356_1d73fe998eb88c423874875 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Stephanie, Good Day! No Problem at all! Shall I close this ticket as the issue is resolved. L2 is working on your phone issue on 640025 this ticket.= =C2=A0 Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com =C2=A0 <div