--0000000000005eab4d05e921204d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Apologies, no need to resend. I have located. Thank you very much, Cheryl! On Mon, Sep 19, 2022 at 11:40 AM Cheryl Cartwright wrote: > Hi Keri, > > I sent this email last week as requested to Aileen. Do you need me to > resend? > > Cheryl > > On Mon, Sep 19, 2022 at 2:33 PM Keri Thrush wrote: > >> Thanks, Aileen. >> >> Cheryl, just following up here :). >> >> On Thu, Sep 15, 2022 at 11:20 AM Aileen Ruffin >> wrote: >> >>> Hi, won=E2=80=99t send our normal template for preplanning on this as C= heryl >>> reached out to request to connect and can share background information. >>> Cheryl, please bullet point on this trail and will make sure we schedul= e a >>> call to connect from there. Thank you so much. >>> >>> On Wed, Sep 14, 2022 at 1:22 PM Medallia >>> wrote: >>> >>>> Client Name: Barb Vaughan >>>> >>>> >>>> CC ID: 1000000000012039 >>>> >>>> Primary Contact: Devora "Dev" Chepil >>>> >>>> PC Contact Info: devvaughan@hotmail.com / +2048062471 >>>> >>>> Survey Delivery: Email >>>> >>>> >>>> Division: Canada >>>> >>>> Business Unit: Winnipeg >>>> >>>> Tenure: More Than 52 Weeks >>>> >>>> Actual Customer Segment: Elephant >>>> >>>> Stated Customer Segment: >>>> >>>> >>>> >>>> Survey: Relationship 2 >>>> >>>> Main Score: 0 >>>> >>>> Comments: They are unable to fill most shifts and erase shifts from >>>> schedule instead of leaving the unfilled. We have constant billing iss= ues. >>>> Example In the first week of August we paid for 2 invoices the cheques= were >>>> cashed but the invoices were left as overdue for more than a month. Wh= en I >>>> noticed the invoices were marked as overdue I reached out but got no >>>> response. My husband also reached out and Sent a copy of the original = email >>>> to all office staff. The response time was still unreasonable. We have= not >>>> had updates on staffing issues. >>>> >>>> >>>> Please click here to see the full survey response and learn more about >>>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D137= 655 >>>> >>> -- >>> Aileen Ruffin >>> Head of Service Quality >>> Direct: 408-669-5645 >>> Email: aruffin@thekey.com >>> >> > > -- > *Cheryl Cartwright* > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --0000000000005eab4d05e921204d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Apologies, no need to resend. I have located.=C2=A0 Thank you very much, Cheryl! On Mon, Sep 19, 2022 at 11:4= 0 AM Cheryl Cartwright < ccartw= right@thekey.com > wrote: Hi Keri, I sent this em= ail last week as requested to Aileen. Do you need me to resend? Cheryl On Mon, Sep 19, 2022 at 2:33 PM Keri Thrush < kthrush@thekey.com > wrote: Thanks,