--00000000000024575d05e90c0c71 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, I sent this email last week as requested to Aileen. Do you need me to resend? Cheryl On Mon, Sep 19, 2022 at 2:33 PM Keri Thrush wrote: > Thanks, Aileen. > > Cheryl, just following up here :). > > On Thu, Sep 15, 2022 at 11:20 AM Aileen Ruffin wrote= : > >> Hi, won=E2=80=99t send our normal template for preplanning on this as Ch= eryl >> reached out to request to connect and can share background information. >> Cheryl, please bullet point on this trail and will make sure we schedule= a >> call to connect from there. Thank you so much. >> >> On Wed, Sep 14, 2022 at 1:22 PM Medallia >> wrote: >> >>> Client Name: Barb Vaughan >>> >>> >>> CC ID: 1000000000012039 >>> >>> Primary Contact: Devora "Dev" Chepil >>> >>> PC Contact Info: devvaughan@hotmail.com / +2048062471 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Winnipeg >>> >>> Tenure: More Than 52 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: >>> >>> >>> >>> Survey: Relationship 2 >>> >>> Main Score: 0 >>> >>> Comments: They are unable to fill most shifts and erase shifts from >>> schedule instead of leaving the unfilled. We have constant billing issu= es. >>> Example In the first week of August we paid for 2 invoices the cheques = were >>> cashed but the invoices were left as overdue for more than a month. Whe= n I >>> noticed the invoices were marked as overdue I reached out but got no >>> response. My husband also reached out and Sent a copy of the original e= mail >>> to all office staff. The response time was still unreasonable. We have = not >>> had updates on staffing issues. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D1376= 55 >>> >> -- >> Aileen Ruffin >> Head of Service Quality >> Direct: 408-669-5645 >> Email: aruffin@thekey.com >> > --=20 *Cheryl Cartwright* Director of Care Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --00000000000024575d05e90c0c71 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, I sent this email last week as= requested to Aileen. Do you need me to resend? Ch= eryl On Mon, Sep 19, 2022 at 2:33 PM Keri Thrush < kthrush@thekey.com > wrote: Thanks, Aileen. Cheryl, just following up here :).=C2=A0 On Thu, Sep 1= 5, 2022 at 11:20 AM Aileen Ruffin < aruffin@thekey.com > wrote: Hi, won=E2=80=99t se= nd our normal template for preplanning on this as Cheryl reached out to req= uest to connect and can share background information. Cheryl, please bullet= point on this trail and will make sure we schedule a call to connect from = there. Thank you so much. On Wed