--Apple-Mail-72E5DEF0-1461-42AD-A36C-6582BB256C6B Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Did the hours appear though? Even if it said non-payable, I would have paid h= er since I knew this was an error. As long as it showed up with the total ho= urs.=20 Sent from my iPhone > On Oct 12, 2022, at 12:57 PM, Cheryl Cartwright w= rote: >=20 > =EF=BB=BF > The shifts were in as non billable and non payable so I don't believe Jenn= ifer was paid. I was able to adjust the billing but the payroll side had clo= sed.=20 >=20 >> On Wed., Oct. 12, 2022, 10:32 a.m. Lindsey Fancy, wro= te: >> Hi Cheryl, >> I can double check this later but caregiver rates are in Payworks by defa= ult so as long as the hours were logged, she would have been paid no matter w= hat the ClearCare rate was. Hope this helps.=20 >> Lindsey >>=20 >> Sent from my iPhone >>=20 >>>> On Oct 12, 2022, at 9:20 AM, Cheryl Cartwright = wrote: >>>>=20 >>> =EF=BB=BF >>> Good Morning Everyone, >>>=20 >>> The last week of September I was in Winnipeg and helped Brian clean up c= lear care and together with Shyanne we put in a process to help clean up the= shifts daily in order to avoid mistakes. We could see that last week howeve= r still had a lot of caregivers clocking in late or out early. Shyanne is aw= are of this and will be contacting caregivers to find out what is going on a= nd add notes where appropriate. In addition to this however, there were stil= l several clients that had different billing rates or no billing rates despi= te my correcting all this a few weeks ago. I am not sure when payroll was ru= n but it seems that all of last week Jennifer Feuillartre was not paid for a= ny of her shifts with Mary Hotomani. I have corrected Mary's shifts to all b= illable and deleted and re-entered all Mary's shifts for future with correct= billing but we will owe Jennifer pay from October 3rd - October 7th as this= was already closed out.=20 >>>=20 >>> It would appear that the reason the changes we made to billing didn't st= ick is because billing seems somehow tied to caregiver rates. So if a client= 's rate is $30 and we then raise a caregiver to $17.00 from say $14.00 it se= ems to affect the billing rate of the client upwards to keep the margin. If I= am understanding this correctly, this will create a lot of problems moving f= orward and billing will continue to be an issue. Can we take this setting of= f?=20 >>>=20 >>> Anyway, billing has been corrected as far as client rates go but we will= need to check this every week for now and I have not adjusted the clock in a= nd out times although I think we should according to schedule. The client ha= s committed to paying for their schedule and the company is losing a great d= eal here each week with the 100 or more with all the early clock outs.=20 >>>=20 >>> Let me know how else I can help, >>> Cheryl >>>=20 >>>=20 >>> --=20 >>> Cheryl Cartwright >>> Regional, Client Success, Canada=20 >>> Home Care A