--000000000000ecd76405eada1e4f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The shifts were in as non billable and non payable so I don't believe Jennifer was paid. I was able to adjust the billing but the payroll side had closed. On Wed., Oct. 12, 2022, 10:32 a.m. Lindsey Fancy, wrote= : > Hi Cheryl, > I can double check this later but caregiver rates are in Payworks by > default so as long as the hours were logged, she would have been paid no > matter what the ClearCare rate was. Hope this helps. > Lindsey > > Sent from my iPhone > > On Oct 12, 2022, at 9:20 AM, Cheryl Cartwright > wrote: > > =EF=BB=BF > Good Morning Everyone, > > The last week of September I was in Winnipeg and helped Brian clean up > clear care and together with Shyanne we put in a process to help clean up > the shifts daily in order to avoid mistakes. We could see that last week > however still had a lot of caregivers clocking in late or out early. > Shyanne is aware of this and will be contacting caregivers to find out wh= at > is going on and add notes where appropriate. In addition to this however, > there were still several clients that had different billing rates or no > billing rates despite my correcting all this a few weeks ago. I am not su= re > when payroll was run but it seems that all of last week Jennifer > Feuillartre was not paid for any of her shifts with Mary Hotomani. I have > corrected Mary's shifts to all billable and deleted and re-entered all > Mary's shifts for future with correct billing but we will owe Jennifer pa= y > from October 3rd - October 7th as this was already closed out. > > It would appear that the reason the changes we made to billing didn't > stick is because billing seems somehow tied to caregiver rates. So if a > client's rate is $30 and we then raise a caregiver to $17.00 from say > $14.00 it seems to affect the billing rate of the client upwards to keep > the margin. If I am understanding this correctly, this will create a lot = of > problems moving forward and billing will continue to be an issue. Can we > take this setting off? > > Anyway, billing has been corrected as far as client rates go but we will > need to check this every week for now and I have not adjusted the clock i= n > and out times although I think we should according to schedule. The clien= t > has committed to paying for their schedule and the company is losing a > great deal here each week with the 100 or more with all the early clock > outs. > > Let me know how else I can help, > Cheryl > > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > > --000000000000ecd76405eada1e4f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The shifts were in as n