--0000000000001ae9fb0623e5cb9e Content-Type: multipart/alternative; boundary="0000000000001ae9f90623e5cb9d" --0000000000001ae9f90623e5cb9d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All- This is fixed! See screenshot below. I was logged in as Sugas to confirm. [image: image.png] In case you're curious, this was the result of the ship method options selected when we built out the site *before* your expansion in Canada. UPS won't deliver to Canada via Ground or 2-Day, so we just added a third option: UPS Standard. Questions? Happy to jump on a quick call this afternoon. - Rob ROB DAUSES Strategic Accounts 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 *c* 410.598.2386 *e* robert.s.dauses@rrd.com *w* rrd.com [image: RRD] On Mon, Oct 7, 2024 at 12:34=E2=80=AFPM Ashley Mirone = wrote: > Looping in +Timothy Thomas here who has insights on the > process and what the team needs to set these new hires up for success > > Ashley Mirone > Vice President of Business Development > *Please note my email has changed:* > amirone@TheKey.com > Direct: (310) 755-9669 > TheKey.com > [image: TheKey] > > > On Mon, Oct 7, 2024 at 9:02=E2=80=AFAM Rob Dauses wrote: > >> Emma - We're on it. Stand by ... >> >> +TheKey Sales Support >> >> - RD >> >> >> >> >> ROB DAUSES >> Strategic Accounts >> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 >> *c* 410.598.2386 >> *e* robert.s.dauses@rrd.com >> *w* rrd.com >> [image: RRD] >> >> >> >> >> On Mon, Oct 7, 2024 at 12:00=E2=80=AFPM Emma Zumsen >> wrote: >> >>> Hey Rob, >>> >>> Just saw Josh's OOO note. Can you possibly help us resolve the Canadian >>> shipping issues? >>> >>> Thanks! >>> >>> >>> On Mon, Oct 7, 2024 at 10:45=E2=80=AFAM Emma Zumsen >>> wrote: >>> >>>> Hi there, >>>> >>>> Let me dig in with Josh to see what solutions we can find. >>>> >>>> @Joshua Shiner - are you able to >>>> troubleshoot this issue so we can get these materials out the door? >>>> >>>> Thanks! >>>> Emma >>>> >>>> On Mon, Oct 7, 2024 at 9:32=E2=80=AFAM Denny Roebel >>>> wrote: >>>> >>>>> Good morning - >>>>> >>>>> Is there any way I can get an update on this? I have another HCL in >>>>> training in Canada and both are in need of Brand Center items and are >>>>> unable to submit an order. >>>>> >>>>> Please advise me on the next step. Thank you in advance for your >>>>> assistance! >>>>> >>>>> -Denny >>>>> >>>>> >>>>> On Thu, Sep 26, 2024 at 11:41=E2=80=AFAM Sugas Sivanesan >>>> sugashan.sivanesan@thekey.com> wrote: >>>>> >>>>>> Hey Jackie, >>>>>> >>>>>> >>>>>> >>>>>> Same issue still appears. I attached a screenshot for your record. >>>>>> >>>>>> >>>>>> Please let me know if I=E2=80=99m doing something wrong. >>>>>> >>>>>> >>>>>> >>>>>> Ty! >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Sugas Sivanesan >>>>>> >>>>>> Home Care Liaison >>>>>> >>>>>> *sugashan.sivanesan@thekey.com * >>>>>> >>>>>> (416) 457-6274 >>>>>> >>>>>> *TheKey.com * >>>>>> >>>>>> [image: Click to go to TheKey's LinkedIn pag