----==_mimepart_59a9d04be8399_2f3c3fe961ecb988603081 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## We may need a little more information to answer your ticket (167156). Ple= ase see the instructions below and reply to this email with the requested= information. Thanks. ---------------------------------------------- Armani R., Sep 1, 14:25 PDT Hello, Thank you for your response. From your app history and if you've already = attempted to uninstall/reinstall MileIQ with the same effect, and if anot= her person in your org is having the same issue, what this leads me to be= lieve is that a company-installed VPN that is blocking MileIQ from workin= g. Can you double check if a VPN installed on your device by going to the= iPhone Settings app \> General \> VPN. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 1, 13:55 PDT I've tried from both cell connections and wifi with no luck. I manage the= account for Janik, she's away until Tuesday so the best I can do is get = her to write on Tuesday. ---------------------------------------------- Armani R., Sep 1, 13:38 PDT Hello, Just following up with you regarding the issues you are having with MileI= Q. Have you sent us confirmation of your janikfauteux@gmail.com email? (b= y writing to premiersupport@mileiq.com from that email address?) Also, ou= r engineering team asked if we have confirmed that this is not a VPN issu= e/blacklisting issue? Have you tried it over cell data or over your home = WiFi? Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Armani R., Aug 30, 16:44 PDT Hello, Thank you for reaching out to MileIQ. In order to assist you with informa= tion regarding a specific account, we require written consent from the ac= count in question. We apologize for any inconvenience, but we take privac= y and the protection of your account information seriously. Please: 1. Write to support@mileiq.com from janikfauteux@gmail.com and 2. mention this ticket #167156. We'd be happy to answer your account related questions once we receive yo= ur next email to support. As for the account tt@homecareassistance.com, unfortunately, it seems as = though you have run into a known edge-case that our engineering team is a= ctively looking into. I've passed along the information you provided so t= hat they can investigate further. We hope to have a fix out shortly. I apologize for the inconvenience and = thank you for your patience. We will keep you updated as we have more information about this issue. Best, Armani R. Customer Success | MileIQ For answers to common question