--Apple-Mail-160E77DF-F927-4A59-B5D0-08CAB97984B1 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable That's not the case. I manage all aspects of the company IT. There's no VPN.= Also I'm at home now and he app still doesn't function.=20 Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Sep 1, 2017, at 5:25 PM, Armani R. (Support) wrote: >=20 > ##- Please type your reply above this line -## > We may need a little more information to answer your ticket (167156). Plea= se see the instructions below and reply to this email with the requested inf= ormation. Thanks. >=20 > =09 > Armani R. (MileIQ Help Center) > Sep 1, 14:25 PDT >=20 > Hello, >=20 > Thank you for your response. =46rom your app history and if you've already= attempted to uninstall/reinstall MileIQ with the same effect, and if anothe= r person in your org is having the same issue, what this leads me to believe= is that a company-installed VPN that is blocking MileIQ from working. Can y= ou double check if a VPN installed on your device by going to the iPhone Set= tings app > General > VPN. >=20 > Best, >=20 > Armani R. > Customer Success | MileIQ >=20 > For answers to common questions, there is a wealth of information about Mi= leIQ at our Knowledge Base here: http://support.mileiq.com > =09 > Timothy Thomas > Sep 1, 13:55 PDT >=20 > I've tried from both cell connections and wifi with no luck. I manage the a= ccount for Janik, she's away until Tuesday so the best I can do is get her t= o write on Tuesday. >=20 > =09 > Armani R. (MileIQ Help Center) > Sep 1, 13:38 PDT >=20 > Hello, >=20 > Just following up with you regarding the issues you are having with MileIQ= . Have you sent us confirmation of your janikfauteux@gmail.com email? (by wr= iting to premiersupport@mileiq.com from that email address?) Also, our engin= eering team asked if we have confirmed that this is not a VPN issue/blacklis= ting issue? Have you tried it over cell data or over your home WiFi? >=20 > Best, >=20 > Armani R. > Customer Success | MileIQ >=20 > For answers to common questions, there is a wealth of information about Mi= leIQ at our Knowledge Base here: http://support.mileiq.com > =09 > Armani R. (MileIQ Help Center) > Aug 30, 16:44 PDT >=20 > Hello, >=20 > Thank you for reaching out to MileIQ. In order to assist you with informat= ion regarding a specific account, we require written consent from the accoun= t in question. We apologize for any inconvenience, but we take privacy and t= he protection of your account information seriously. Please: >=20 > Write to support@mileiq.com from janikfauteux@gmail.com and > mention this ticket #167156. >=20 > We'd be happy to answer your account related questions once we receive you= r next email to support. >=20 > As for the account tt@homecareassistance.com, unfortunately, it seems as t= hough you have run into a known edge-case that our engineering team is activ= ely looking into. I've passed along t