--0000000000004928a30620368952 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes On Wed, Aug 21, 2024 at 2:07=E2=80=AFPM Steve Koyanagi wrote: > Hi Diane, do you still have time to connect now or should we reschedule? > > On Wed, Aug 21, 2024 at 9:04=E2=80=AFAM Diane Mockenhaupt > wrote: > >> Good Morning Steve, yes that time works. Thank you >> >> On Wed, Aug 21, 2024 at 10:56=E2=80=AFAM Steve Koyanagi >> wrote: >> >>> Hi Diane, I scheduled some time for us to connect later today. Let me >>> know if the time works. Otherwise, we'll find some time. >>> >>> On Wed, Aug 21, 2024 at 8:10=E2=80=AFAM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Hi Steve, >>>> Nancy Hopkins her CSM has had regular communication with the client. >>>> She broke her shoulder with the fall.. The doctor's did not recommend >>>> surgery but do expect her shoulder to heal with PT overtime. She was = very >>>> frail before the incident, so she ended up in the hospital from Sunday >>>> August 4 through Thursday August 9. Twenty- four hour care was put = in >>>> place as she is too weak to care for herself. Prior to the accident s= he >>>> had a caregiver 6 hours during the day and a 12 hour overnight shift. = We >>>> still have 24 hour care in place but are only billing for 18 hours per >>>> day. She was released home with scheduled Physical Therapy. Client = has >>>> not received any bills from her hospital stay as of now, his concern i= s >>>> that his aunt's insurance will be billed. >>>> >>>> Current in-home care added due to the accident is In Home nurse twice = a >>>> week and Physical Therapy once a week. She said she is too weak and t= oo >>>> sore to keep doctor's appointments, We are trying to have her order a >>>> medi-car. >>>> >>>> What is appropriate communication for me with her POA? >>>> >>>> Thanks, >>>> Diane >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Tue, Aug 20, 2024 at 5:56 PM Steve Koyanagi >>>> wrote: >>>> >>>>> No they wouldn't be able to bill our insurance directly. >>>>> >>>>> Do we have an idea as to how bad of shape our client is as a result o= f >>>>> this incident? >>>>> >>>>> On Tue, Aug 20, 2024 at 9:49=E2=80=AFAM Diane Mockenhaupt >>>> dmockenhaupt@thekey.com> wrote: >>>>> >>>>>> Hello, >>>>>> >>>>>> No, they have not provided any medical costs yet. He was asking if >>>>>> the hospital should be billing our insurance. >>>>>> The incident report and Workers Comp Claim are attached. >>>>>> >>>>>> >>>>>> On Tue, Aug 20, 2024 at 10:48=E2=80=AFAM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> Hi Diane, >>>>>>> >>>>>>> Yes, let's work with @Steve Koyanagi in >>>>>>> legal on this. Have they informed us of the medical costs yet? >>>>>>> >>>>>>> Steve please see Diane's email below. Did Jennifer Piper review thi= s >>>>>>> situation with you prior to her departure? >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt >>>>>> dmockenhaupt@thekey.com> wrote: >>>>>