--000000000000044fc306203642e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Diane, do you still have time to connect now or should we reschedule? On Wed, Aug 21, 2024 at 9:04=E2=80=AFAM Diane Mockenhaupt wrote: > Good Morning Steve, yes that time works. Thank you > > On Wed, Aug 21, 2024 at 10:56=E2=80=AFAM Steve Koyanagi > wrote: > >> Hi Diane, I scheduled some time for us to connect later today. Let me >> know if the time works. Otherwise, we'll find some time. >> >> On Wed, Aug 21, 2024 at 8:10=E2=80=AFAM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Hi Steve, >>> Nancy Hopkins her CSM has had regular communication with the client. Sh= e >>> broke her shoulder with the fall.. The doctor's did not recommend surg= ery >>> but do expect her shoulder to heal with PT overtime. She was very frai= l >>> before the incident, so she ended up in the hospital from Sunday August= 4 >>> through Thursday August 9. Twenty- four hour care was put in place a= s >>> she is too weak to care for herself. Prior to the accident she had a >>> caregiver 6 hours during the day and a 12 hour overnight shift. We stil= l >>> have 24 hour care in place but are only billing for 18 hours per day. = She >>> was released home with scheduled Physical Therapy. Client has not rece= ived >>> any bills from her hospital stay as of now, his concern is that his aun= t's >>> insurance will be billed. >>> >>> Current in-home care added due to the accident is In Home nurse twice a >>> week and Physical Therapy once a week. She said she is too weak and to= o >>> sore to keep doctor's appointments, We are trying to have her order a >>> medi-car. >>> >>> What is appropriate communication for me with her POA? >>> >>> Thanks, >>> Diane >>> >>> >>> >>> >>> >>> >>> On Tue, Aug 20, 2024 at 5:56 PM Steve Koyanagi >>> wrote: >>> >>>> No they wouldn't be able to bill our insurance directly. >>>> >>>> Do we have an idea as to how bad of shape our client is as a result of >>>> this incident? >>>> >>>> On Tue, Aug 20, 2024 at 9:49=E2=80=AFAM Diane Mockenhaupt >>> dmockenhaupt@thekey.com> wrote: >>>> >>>>> Hello, >>>>> >>>>> No, they have not provided any medical costs yet. He was asking if >>>>> the hospital should be billing our insurance. >>>>> The incident report and Workers Comp Claim are attached. >>>>> >>>>> >>>>> On Tue, Aug 20, 2024 at 10:48=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Hi Diane, >>>>>> >>>>>> Yes, let's work with @Steve Koyanagi in legal >>>>>> on this. Have they informed us of the medical costs yet? >>>>>> >>>>>> Steve please see Diane's email below. Did Jennifer Piper review this >>>>>> situation with you prior to her departure? >>>>>> >>>>>> Thanks >>>>>> >>>>>> On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt >>>>> dmockenhaupt@thekey.com> wrote: >>>>>> >>>>>>> Tim, >>>>>>> >>>>>>> Do you know who I should contact for this situation? >>>>>>> >>>>>>> On Sunday, August 4, 2024, our caregiver, Lynn Thorton,