--000000000000909caf061d72095e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The 2pm - 9m should not have been billed to client as the cancellation came in before 2pm On the 3rd - Nasrin is correct we should have only billed for the July 3 cancellation. The invoice will have to be revised , my apologies as this is operations mistake and will follow up with my team. Kind regards Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Jul 17, 2024 at 6:57=E2=80=AFAM Timothy Thomas wrot= e: > adding @Sharon Speirs . > > On Wed, Jul 17, 2024 at 9:55=E2=80=AFAM Lito Delapena wrote: > >> Good Morning Vanja and Doris, >> >> Our invoicing team received the message below from VCH contact Nasrin >> regarding cancellation to a 7/4/2024 shift for client Elsbeth Helfrich C= G >> Beatrice Ampong 2PM-9PM. I checked clear care and noticed that although >> they called in to cancel a note on the shift advises to Bill due to late >> notice. Was Nasrin made aware of this policy by chance? >> >> Hi Stephanie, >> Your agency has been informed on July 03 morning to cancel July 04 for >> Below client ,as a result, the billing for July 04 afternoon (2-9 pm) i= s >> not payable by our AP. Please send us the revised invoice for payment >> processing. >> Thanks, >> Nasrin >> >> >> *Elsbeth Helfrich #1086902* >> >> >> >> Lito Delapena >> Manager Customer Contact & Collections Center >> >> >> On Thu, 11 Jul at 3:05 PM , Billing wrote: >> Hello, >> >> Please find invoices for July 1 - 7, 2024 attached. >> >> Please let us know if you have any questions. >> >> Thank you, >> Stephanie >> >> >> 865403:611100 >> > > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000909caf061d72095e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The 2pm - 9m should not have been = billed to client as the cancellation came in before 2pm On the 3rd - Nasrin is correct we should have only billed for the July = 3 cancellation. The invoice will have to be revised = , my apologies as this is operations mistake and will follow up with my tea= m. Kind regards Sharon =C2=A0= Sharon, Speirs General Manager Vancouver= , BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 <img alt=3D"TheKey" src=3D"https://lh5.googleuser= content.co