This is a multipart message in MIME format. ------=_NextPart_000_0236_01DB3998.C1553280 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0237_01DB3998.C1553280" ------=_NextPart_001_0237_01DB3998.C1553280 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Thank you.=20 =20 Timon- Did you discuss the need for Gowan be on autopay moving forward? We can = extend terms to 14 days, but we do need to change the root cause of the = issue here or it will continue.=20 =20 Any news from Muhammad? =20 From: Michelle Hudgins =20 Sent: Monday, November 18, 2024 8:42 AM To: eclark@thekey.com Cc: William Schmiedeknecht ; Timon = Page ; Joey Taylor ; = Sharon Speirs ; Timothy Thomas ; Lito = Delapena ; Ilona Ivey ; = Laszlo Kovacs Subject: Re: Canada AR Meeting 11/8/2024 Minutes =20 Good Morning Elizabeth, =20 We have not received payment for Tanzil Ur Rehman Muhammad.=20 Robert Gowans's two invoices totaling $3,285.75 were processed today. He = is currently 10 days past due for one invoice totaling $1,569.75. =20 On Mon, Nov 18, 2024 at 11:33=E2=80=AFAM > wrote: Good Morning =20 Following up to see if payments were received for either of the below = clients? If not, have we started suspending services? =20 =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 From: eclark@thekey.com >=20 Sent: Wednesday, November 13, 2024 1:33 PM To: 'William Schmiedeknecht' >; 'Timon Page' = >; 'Joey Taylor' = >; 'Michelle = Hudgins' >; 'Sharon Speirs' = >; 'Timothy Thomas' = >; 'Lito Delapena' = >; 'Ilona = Ivey' > Cc: 'Laszlo Kovacs' > Subject: RE: Canada AR Meeting 11/8/2024 Minutes Importance: High =20 Hello Team- =20 The clients below have a history of not paying/keeping up with their = balance, are aware of being behind, and going on vacations before paying = TheKey for services we=E2=80=99ve already provided. I cannot rationalize = why we=E2=80=99re going to continue providing services to clients with = these patterns. I would propose we get them on autopay w/30-day terms, = or we start adding interest to their invoices when they become past due. = =20 How have we progressed since last week and what are their balances?=20 =20 * Robert Gowans - Payments are declining weekly, client is not answering = calls or responding to emails. Local office has not had luck with the = customer either. Client pays but is never up to date. Local office has = threatened previously to end services and customer paid balance. Timon = Page to speak to the client.=20 * Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money to = pay her balances, but is not depositing enough to keep up with her = balance. Client had just gone on vacation as per Timon Page, client is = expected to pay on Monday 11/11/2024. Timon Page to speak to the client = directly