--000000000000d6f7450627345897 Content-Type: multipart/alternative; boundary="000000000000d6f7420627345896" --000000000000d6f7420627345896 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth I have profered the autopay solution to Robert and we will see if he accepts it. However, I did give the caveat that all outstanding monies owed would need to be reconciled first. I also informed him that the invoice Michelle mentioned would need to be paid by Friday or services would be suspended from that date forward. I will continue to try to get him on board. Nimra is still away and has not responded to any of my attempts at contact. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Nov 18, 2024 at 12:03=E2=80=AFPM wrote: > Thank you. > > > > Timon- > > Did you discuss the need for Gowan be on autopay moving forward? We can > extend terms to 14 days, but we do need to change the root cause of the > issue here or it will continue. > > > > Any news from Muhammad? > > > > *From:* Michelle Hudgins > *Sent:* Monday, November 18, 2024 8:42 AM > *To:* eclark@thekey.com > *Cc:* William Schmiedeknecht ; Timon > Page ; Joey Taylor ; > Sharon Speirs ; Timothy Thomas ; Lito > Delapena ; Ilona Ivey ; > Laszlo Kovacs > *Subject:* Re: Canada AR Meeting 11/8/2024 Minutes > > > > Good Morning Elizabeth, > > > > We have not received payment for Tanzil Ur Rehman Muhammad. > > Robert Gowans's two invoices totaling $3,285.75 were processed today. He > is currently 10 days past due for one invoice totaling $1,569.75. > > > > On Mon, Nov 18, 2024 at 11:33=E2=80=AFAM wrote: > > Good Morning > > > > Following up to see if payments were received for either of the below > clients? If not, have we started suspending services? > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Finance Onboarding & Experience > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > *From:* eclark@thekey.com > *Sent:* Wednesday, November 13, 2024 1:33 PM > *To:* 'William Schmiedeknecht' ; > 'Timon Page' ; 'Joey Taylor' joey.taylor@thekey.com>; 'Michelle Hudgins' = ; > 'Sharon Speirs' ; 'Timothy Thomas' ; > 'Lito Delapena' ; 'Ilona Ivey' ilona.ivey@thekey.com> > *Cc:* 'Laszlo Kovacs' > *Subject:* RE: Canada AR Meeting 11/8/2024 Minutes > *Importance:* High > > > > Hello Team- > > > > The clients below have a history of not paying/keeping up with their > balance, are aware of being behind, and going on vacations before paying > TheKey for services we=E2=80=99ve already provided. I cannot rationalize = why we=E2=80=99re > going to continue providing services to clients with these patterns. I > would propose we get them on autopay w/30-day terms, or we start adding > interest to their invoic