--0000000000007389f00609b7fe02 Content-Type: multipart/alternative; boundary="0000000000007389ef0609b7fe01" --0000000000007389ef0609b7fe01 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, I provided this but converge didn't have a field to enter it. It was 833. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Nov 8, 2023 at 4:43=E2=80=AFPM Vashon Palloo wrote: > Out of curiosity, what did the client say when you mentioned that the CVV > is wrong? Did they verify the 3 numbers? > > On Wed, Nov 8, 2023 at 4:42=E2=80=AFPM John Janiga wrote: > >> @Timothy Thomas Tim, how should I approach this? >> >> I usually request a new form of payment but I feel that may not go over >> well with the client Hamnet and contact Fotini. >> >> Let me know and I will follow up with them. >> >> Thanks for trying Vashon. >> >> Best, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, Nov 8, 2023 at 4:39=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Still won't work. >>> >>> >>> On Wed, Nov 8, 2023 at 4:24=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Sure thing Vashon and thank you! >>>> >>>> Here you go. $4,449.54 >>>> >>>> [image: image.png] >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo >>>> wrote: >>>> >>>>> Yes we can try. Do you have the dollar amount? I can't get into QB >>>>> right now to look at the account. >>>>> >>>>> On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> @Vashon Palloo Would Tim's suggestion be >>>>>> an option we could use ? >>>>>> >>>>>> Card has declined again and will not process through Converge. >>>>>> >>>>>> Client and contact are adamant that the card has no issues. >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> Could we use one of the other Canadian merchant services and debit >>>>>>> the funds over? >>>>>>> >>>>>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Tim and Vashon, >>>>>>>> >>>>>>>> Not sure what else we can do here, my only other suggestion would >>>>>>>> be to maybe try and run it through Solupay with the CAD conversion= to see >>>>>>>> if the other platform will accept it. >>>>>>>> >>>>>>>> They seem reluctant to provide a new form of payment, so I have no= t >>>>>>>> asked as they believe this is our internal error. >>>>>>>> >>>>>>>> Let me know what you think. >>>>>>>> >>>>>>>> Best, >>>>>>>> >>>>>>>> *John Janiga* >>>>>>>> Senior Accounts