--0000000000006bddee0609aafa4f Content-Type: multipart/alternative; boundary="0000000000006bdded0609aafa4e" --0000000000006bdded0609aafa4e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Out of curiosity, what did the client say when you mentioned that the CVV is wrong? Did they verify the 3 numbers? On Wed, Nov 8, 2023 at 4:42=E2=80=AFPM John Janiga = wrote: > @Timothy Thomas Tim, how should I approach this? > > I usually request a new form of payment but I feel that may not go over > well with the client Hamnet and contact Fotini. > > Let me know and I will follow up with them. > > Thanks for trying Vashon. > > Best, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Wed, Nov 8, 2023 at 4:39=E2=80=AFPM Vashon Palloo > wrote: > >> Still won't work. >> >> >> On Wed, Nov 8, 2023 at 4:24=E2=80=AFPM John Janiga >> wrote: >> >>> Sure thing Vashon and thank you! >>> >>> Here you go. $4,449.54 >>> >>> [image: image.png] >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo >>> wrote: >>> >>>> Yes we can try. Do you have the dollar amount? I can't get into QB >>>> right now to look at the account. >>>> >>>> On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga >>>> wrote: >>>> >>>>> @Vashon Palloo Would Tim's suggestion be >>>>> an option we could use ? >>>>> >>>>> Card has declined again and will not process through Converge. >>>>> >>>>> Client and contact are adamant that the card has no issues. >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas = wrote: >>>>> >>>>>> Could we use one of the other Canadian merchant services and debit >>>>>> the funds over? >>>>>> >>>>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hey Tim and Vashon, >>>>>>> >>>>>>> Not sure what else we can do here, my only other suggestion would b= e >>>>>>> to maybe try and run it through Solupay with the CAD conversion to = see if >>>>>>> the other platform will accept it. >>>>>>> >>>>>>> They seem reluctant to provide a new form of payment, so I have not >>>>>>> asked as they believe this is our internal error. >>>>>>> >>>>>>> Let me know what you think. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> *John Janiga* >>>>>>> Senior Accounts Receivable Specialist >>>>>>> *john.janiga@thekey.com * >>>>>>> *408-647-7538 * >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Contaras, Fotini >>>>>>> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >>>>>>> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please >>>>>>