--000000000000868d5f06004d812f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I also sent him an email Thanks, Sumira On Wed, Jul 12, 2023 at 10:02=E2=80=AFAM Sumira Suthesan wrote: > I called twice, I left a voicemail > > On Wed, Jul 12, 2023 at 8:07=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Okay, thank you. I will let them know when I call at 1pm today >> >> Thanks, >> Sumira >> >> On Wed, Jul 12, 2023 at 8:06=E2=80=AFAM Ali Malik = wrote: >> >>> @Sumira Suthesan Please be thorough and >>> follow up with an email. Let the client know if we do not receive payme= nt >>> by Friday at the latest, service will be suspended come Monday. If we d= o >>> not get a response, indicate in your email that this account is going t= o >>> collections and possibly legal. We will then transition this account to >>> Gerard and the team to take it further. >>> >>> thank you, >>> >>> On Wed, Jul 12, 2023 at 11:03=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> I don't see the need to give two weeks but Tim Sr makes a good point. >>>> Lets say Monday 16th services will be put on hold. >>>> >>>> On Wed, Jul 12, 2023 at 10:50=E2=80=AFAM Ali Malik >>>> wrote: >>>> >>>>> To my knowledge, would we have to give like 2 weeks notice? >>>>> >>>>> >>>>> thanks >>>>> >>>>> On Wed, Jul 12, 2023 at 10:36=E2=80=AFAM Tim Thomas >>>>> wrote: >>>>> >>>>>> Timothy, >>>>>> >>>>>> Would there not be some exposure for us if we pull service so >>>>>> suddenly? We would want to not leave the client without care. Just >>>>>> wondering if little more notice would be appropriate so they could m= ake >>>>>> alternate arrangements. >>>>>> >>>>>> Tim Thomas >>>>>> 514 726 7647 >>>>>> >>>>>> >>>>>> On Jul 12, 2023, at 9:48 AM, Timothy Thomas wrote: >>>>>> >>>>>> =EF=BB=BF >>>>>> Sumira, when you call back today, please advise him that we will be >>>>>> pulling service at the end of today's shift until his account is bac= k in >>>>>> good standing. We've put the schedule on hold as of tomorrow. >>>>>> >>>>>> On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>>> Hi Ai, >>>>>>> >>>>>>> I just called, the person who picked up said he's not there and he >>>>>>> will be back around 1pm. >>>>>>> It sounded like Ricky... >>>>>>> I think we should pull services. >>>>>>> >>>>>>> I will try calling again at 1pm. >>>>>>> >>>>>>> Thanks, >>>>>>> Sumira >>>>>>> >>>>>>> On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Tim, >>>>>>>> >>>>>>>> I would assume it would be the ops team deciding if we should paus= e >>>>>>>> services. Sumira had contacted the client multiple times and sent = invoices. >>>>>>>> We determined that they just keep delaying. At that point, we leav= e it to >>>>>>>> you to make that decision on if we should continue care. >>>>>>>> >>>>>>>> @Sumira Suthesan Let us try just 1 >>>>>>>> more time to reach out to the client. Lets do this toda