--00000000000071d05806004d2f77 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I called twice, I left a voicemail On Wed, Jul 12, 2023 at 8:07=E2=80=AFAM Sumira Suthesan wrote: > Okay, thank you. I will let them know when I call at 1pm today > > Thanks, > Sumira > > On Wed, Jul 12, 2023 at 8:06=E2=80=AFAM Ali Malik = wrote: > >> @Sumira Suthesan Please be thorough and >> follow up with an email. Let the client know if we do not receive paymen= t >> by Friday at the latest, service will be suspended come Monday. If we do >> not get a response, indicate in your email that this account is going to >> collections and possibly legal. We will then transition this account to >> Gerard and the team to take it further. >> >> thank you, >> >> On Wed, Jul 12, 2023 at 11:03=E2=80=AFAM Timothy Thomas = wrote: >> >>> I don't see the need to give two weeks but Tim Sr makes a good point. >>> Lets say Monday 16th services will be put on hold. >>> >>> On Wed, Jul 12, 2023 at 10:50=E2=80=AFAM Ali Malik wrote: >>> >>>> To my knowledge, would we have to give like 2 weeks notice? >>>> >>>> >>>> thanks >>>> >>>> On Wed, Jul 12, 2023 at 10:36=E2=80=AFAM Tim Thomas wrote: >>>> >>>>> Timothy, >>>>> >>>>> Would there not be some exposure for us if we pull service so >>>>> suddenly? We would want to not leave the client without care. Just >>>>> wondering if little more notice would be appropriate so they could ma= ke >>>>> alternate arrangements. >>>>> >>>>> Tim Thomas >>>>> 514 726 7647 >>>>> >>>>> >>>>> On Jul 12, 2023, at 9:48 AM, Timothy Thomas wrote: >>>>> >>>>> =EF=BB=BF >>>>> Sumira, when you call back today, please advise him that we will be >>>>> pulling service at the end of today's shift until his account is back= in >>>>> good standing. We've put the schedule on hold as of tomorrow. >>>>> >>>>> On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan >>>> sumira.suthesan@thekey.com> wrote: >>>>> >>>>>> Hi Ai, >>>>>> >>>>>> I just called, the person who picked up said he's not there and he >>>>>> will be back around 1pm. >>>>>> It sounded like Ricky... >>>>>> I think we should pull services. >>>>>> >>>>>> I will try calling again at 1pm. >>>>>> >>>>>> Thanks, >>>>>> Sumira >>>>>> >>>>>> On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik >>>>>> wrote: >>>>>> >>>>>>> Hey Tim, >>>>>>> >>>>>>> I would assume it would be the ops team deciding if we should pause >>>>>>> services. Sumira had contacted the client multiple times and sent i= nvoices. >>>>>>> We determined that they just keep delaying. At that point, we leave= it to >>>>>>> you to make that decision on if we should continue care. >>>>>>> >>>>>>> @Sumira Suthesan Let us try just 1 >>>>>>> more time to reach out to the client. Lets do this today as soon as >>>>>>> possible. If we get no traction again, we will inform the team and = I will >>>>>>> have Gerard take it forward. >>>>>>> >>>>>>> thank you, >>>>>>> >>>>>>> On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas >>