--Apple-Mail=_4A9E84E5-96E1-4321-99F4-0B8395C810E1 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 HI Timothy, Thank you for expediting this. Our Visa statement show double charges for a few of these listed = invoices. The below are two recent examples of double charging: =EF=BF=BC =EF=BF=BC These are likely for invoice #50019 and# #50123.=20 I would suggest: your team comes together to review your statement attached and the = actual VISA charges. reconcile the statement develop an internal process to support this not happening again- = including invoices to customer that shows paid in full. In the meantime, we will do our own audit. We can then come together = with a resolution to this issue and the statement will be updated based = on all findings. Finally, I would suggest that John Janiga (Collections) not be involved = prematurely in the future before the company reviews their records to = ensure there is not an internal issue.This would cause undue stress in = many families. We are truly disappointed with the lack of management.. The customer = should not have to manage these situations Although we appreciate the = direct staff and our original relationship with home care assistance, = the current administration lacks process, efficiencies and compassion. I = have great concerns regarding how many other families, likely elderly, = have had the same mistakes occur with the new administration and due to = age and capacity, have not caught the error. I would suggest an internal = forensic audit. I trust you will get this resolved quickly. With thanks, Kelly Casey >=20 > Hi Kelly, >=20 > I've attached a statement of all transactions year to date. I'm = working on getting you the PAID stamped invoices. Stay tuned. >=20 > Thanks, > Tim >=20 > On Tue, Sep 19, 2023 at 8:05=E2=80=AFPM Kelly Leigh Casey = > wrote: >> Good evening, >>=20 >> We require the year to date statement to reconcile our visa account,. >>=20 >> Please provide this ASAP. In addition, please provide invoices = showing PAID, as they are processed to support our bookeeping. >>=20 >> Thank you for your support, >>=20 >> Kelly Casey >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > =EF=BF=BC --Apple-Mail=_4A9E84E5-96E1-4321-99F4-0B8395C810E1 Content-Type: multipart/mixed; boundary="Apple-Mail=_3DB90DD6-7BB6-4426-B7DB-98CF816B4305" --Apple-Mail=_3DB90DD6-7BB6-4426-B7DB-98CF816B4305 Content-Transfer-Encoding: 7bit Content-Type: text/html; charset=us-ascii HI Timothy, Thank you for expediting this. Our Visa statement show double charges for a few of these listed invoices. The below are two recent examples of double charging: --Apple-Mail=_3DB90DD6-7BB6-4426-B7DB-98CF816B4305 Content-Disposition: inline; filename="Screenshot 2023-09-20 at 2.23.38 PM.png" Content-Type: image/png; x-mac-hide-extension=yes; x-unix-mode=0644; name="Screenshot 2023-09-20 at 2.23.38 PM.p