--00000000000093cc440605cf2139 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, In regards to this email received, I was first alerted to the NSF decline per Vashon and was only following up on that. I will have to pull back from this as the client states my presence is stressful. For what it is worth, I am very professional and do not pressure clients in any way to pay, I only alert them to the decline and reasons why. Sincerely, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Sep 20, 2023 at 2:43=E2=80=AFPM Kelly Leigh Casey wrote: > HI Timothy, > > Thank you for expediting this. > > Our Visa statement show double charges for a few of these listed invoices= . > The below are two recent examples of double charging: > > > > > These are likely for invoice #50019 and# #50123. > > I would suggest: > > - your team comes together to review your statement attached and the > actual VISA charges. > - reconcile the statement > - develop an internal process to support this not happening again- > including invoices to customer that shows paid in full. > > > In the meantime, we will do our own audit. We can then come together with > a resolution to this issue and the statement will be updated based on all > findings. > > Finally, I would suggest that John Janiga (Collections) not be involved > prematurely in the future before the company reviews their records to > ensure there is not an internal issue.This would cause undue stress in ma= ny > families. > > We are truly disappointed with the lack of management.. The customer > should not have to manage these situations Although we appreciate the > direct staff and our original relationship with home care assistance, the > current administration lacks process, efficiencies and compassion. I have > great concerns regarding how many other families, likely elderly, have ha= d > the same mistakes occur with the new administration and due to age and > capacity, have not caught the error. I would suggest an internal forensic > audit. > > I trust you will get this resolved quickly. With thanks, > > > Kelly Casey > > > Hi Kelly, > > I've attached a statement of all transactions year to date. I'm working o= n > getting you the PAID stamped invoices. Stay tuned. > > Thanks, > Tim > > On Tue, Sep 19, 2023 at 8:05=E2=80=AFPM Kelly Leigh Casey > wrote: > >> Good evening, >> >> We require the year to date statement to reconcile our visa account,. >> >> Please provide this ASAP. In addition, please provide invoices showing >> PAID, as they are processed to support our bookeeping. >> >> Thank you for your support, >> >> Kelly Casey > > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > --00000000000093cc440605cf2139 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Tim,=C2=A0 = In regards to this email received, I was first alerted to the NSF decline p= er Vashon and was only following up on that.=C2=A0 I will have to pull back from this as the client states my presence is str= essful.=C2=A0 For what it is worth, I am very prof= essional and do not pressure clients in any way to pay, I only alert them t= o the decline and reasons why.=C2=A0 Sincerely,=C2= =A0 John Janiga Senior Accounts Receivab= le Specialist = john.janiga@= thekey.com 408-647-7538=C2=A0 TheKey.com On Wed, Sep 20, = 2023 at 2:43=E2=80=AFPM Kelly Leigh Casey kcpsolutions@gmail.com wrote: HI Timothy, Than= k you for expediting this. Our Visa statement show= double charges for a few of these listed invoices. The below are two recen= t examples of double charging: These are likely for invoice #50019 and# #50123.=C2= =A0 I would suggest: =C2=A0y= our team comes together to review your statement attached and the actual VI= SA charges. =C2=A0reconcile the statement =C2=A0develop an = internal process to support this not happening again- including invoices to= customer that shows paid in full. In th= e meantime, we will do our own audit. We can then come together with a reso= lution to this issue and the statement will be updated based on all finding= s. Finally, I would suggest that John Janiga (Coll= ections) not be involved prematurely in the future before the company revie= ws their records to ensure there is not an internal issue.This would cause = undue stress in many families. We are truly disapp= ointed with the lack of management.. The customer should not have to manage= these situations =C2=A0Although we appreciate the direct staff and our ori= ginal relationship with home care assistance, the current administration la= cks process, efficiencies and compassion. I have great concerns regarding h= ow many other families, likely elderly, have had the same mistakes occur wi= th the new administration and due to age and capacity, have not caught the