--000000000000681ca705e4c86619 Content-Type: multipart/alternative; boundary="000000000000681ca605e4c86618" --000000000000681ca605e4c86618 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Isabelle, I've noticed the issue only occurs when I use 8x8 on my cell phone - even after switching it to wifi calling. Wifi calling helped because the frequency of calling dropping is MUCH less. Yesterday, I uninstalled 8x8 on my cell, restarted it, and reinstalled 8x8, and it seems to be working fine now. (Will let you know if this changes over the next few days). When I use 8x8 via laptop, there's no connectivity issues. At home, I always use an Ethernet Internet connection because Mavencare's voip system (Bria) did not work without that type of connection; similarly, calls would drop or the caller wouldn't hear me, etc. when we would use a wireless connection. When I worked from the office, I was originally using the Ethernet internet connection, and it was Ryan who advised me to switch to wireless wifi when I first mentioned these issues. Then TheKey got their own wifi, and the issue seemed to resolve itself. I'm off next week, but will report back when I return after trying the Ethernet internet connection in the office. Hope this helps, Taneshia On Tue, Jul 26, 2022 at 6:26 PM Isabelle La wrote: > Hi Taneshia, > > I just spoke with Ryan Alexander from the Mavencare IT Team since we are > piggy-backing off their Internet plan and our IT doesn't have direct > access/control and he said that the best way to assure the best speeds is > to plug directly in to the Ethernet jacks with your device for a wired > connection instead of running off the WiFi. He said that you've mentioned > this issue before and so in preparation for this, he already set up > manual Ethernet plugs at all workstations so it should already be set-up > for your and the team. Can you please try this and report back on what th= e > speed is after plugging directly with the Ethernet Internet connection? > > Thank you! > > On Tue, Jul 26, 2022 at 5:51 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Yes, sometimes when people are calling, the call drops as soon as I hit >> the accept button. I would say 1-2 times a week roughly, different >> days/times. >> >> On Tue, Jul 26, 2022 at 8:49 AM Timothy Thomas wrote: >> >>> Are you still experiencing poor call quality? >>> >>> On Tue, Jul 26, 2022 at 7:19 AM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Good morning all, >>>> >>>> Office test results: >>>> [image: Screen Shot 2022-07-26 at 7.19.00 AM.png] >>>> >>>> On Fri, Jul 8, 2022 at 8:54 AM Timothy Thomas wrote: >>>> >>>>> Hey Taneshia, >>>>> >>>>> Can you run the same test from your cell phone connected to the offic= e >>>>> network? >>>>> >>>>> Also how has the experience been on LTE? >>>>> >>>>> On Thu, Jul 7, 2022 at 3:26 PM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Will do -- Th