--0000000000003083d205e4bccbf0 Content-Type: multipart/alternative; boundary="0000000000003083d105e4bccbef" --0000000000003083d105e4bccbef Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, I just spoke with Ryan Alexander from the Mavencare IT Team since we are piggy-backing off their Internet plan and our IT doesn't have direct access/control and he said that the best way to assure the best speeds is to plug directly in to the Ethernet jacks with your device for a wired connection instead of running off the WiFi. He said that you've mentioned this issue before and so in preparation for this, he already set up manual Ethernet plugs at all workstations so it should already be set-up for your and the team. Can you please try this and report back on what the speed is after plugging directly with the Ethernet Internet connection? Thank you! On Tue, Jul 26, 2022 at 5:51 AM Taneshia Persaud wrote: > Yes, sometimes when people are calling, the call drops as soon as I hit > the accept button. I would say 1-2 times a week roughly, different > days/times. > > On Tue, Jul 26, 2022 at 8:49 AM Timothy Thomas wrote: > >> Are you still experiencing poor call quality? >> >> On Tue, Jul 26, 2022 at 7:19 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Good morning all, >>> >>> Office test results: >>> [image: Screen Shot 2022-07-26 at 7.19.00 AM.png] >>> >>> On Fri, Jul 8, 2022 at 8:54 AM Timothy Thomas wrote: >>> >>>> Hey Taneshia, >>>> >>>> Can you run the same test from your cell phone connected to the office >>>> network? >>>> >>>> Also how has the experience been on LTE? >>>> >>>> On Thu, Jul 7, 2022 at 3:26 PM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Will do -- Thanks for the tip! >>>>> >>>>> On Thu, Jul 7, 2022 at 3:25 PM John Andrew Hawkins >>>> jhawkins@thekey.com> wrote: >>>>> >>>>>> That is fantastic speed. I'd recommend submitting a ticket to >>>>>> itsupport@thekey.com >>>>>> >>>>>> On Thu, Jul 7, 2022 at 12:24 PM Taneshia Persaud >>>>> taneshia.persaud@thekey.com> wrote: >>>>>> >>>>>>> Hi John, >>>>>>> >>>>>>> My speed test: >>>>>>> [image: Screen Shot 2022-07-07 at 3.09.06 PM.png] >>>>>>> >>>>>>> Sydney Liu also is experiencing similar issues this week. Here is >>>>>>> her speed test: >>>>>>> [image: unnamed.png] >>>>>>> >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> Taneshia >>>>>>> >>>>>>> On Thu, Jul 7, 2022 at 2:55 PM John Hawkins >>>>>>> wrote: >>>>>>> >>>>>>>> Taneshia, >>>>>>>> Can you run a speedtest on your computer? >>>>>>>> https://www.speedtest.net/ >>>>>>>> >>>>>>>> On Thu, Jul 7, 2022 at 11:50 AM Isabelle La wrote= : >>>>>>>> >>>>>>>>> Yes, we can assist if bandwidth is the issue. I=E2=80=99ve CC-Ed = John here >>>>>>>>> who should be able to help you evaluate your current speeds and w= hat to >>>>>>>>> increase it to. >>>>>>>>> >>>>>>>>> John - can you please assist their team with evaluating and >>>>>>>>> increasing bandwidth? >>>>>>>>> >>>>>>>>> On T