This is a multipart message in MIME format. ------=_NextPart_000_04A2_01DAB76A.44D272F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04A3_01DAB76A.44D272F0" ------=_NextPart_001_04A3_01DAB76A.44D272F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I agree we would want a statement showing the funds received.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Lito Delapena =20 Sent: Wednesday, June 5, 2024 4:23 PM To: Timothy Thomas Cc: Cynthia Lum ; Elizabeth Clark ; = Joey Taylor ; Lisa Barker = Subject: Re: Re: Unexpected charge? - [#821878] =20 Yes please, We would just need some sort of reporting where we can = confirm that these funds have hit out accounts rather than blindly = refunding. @Lisa Barker What are your = thoughts? =20 =20 Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Wed, Jun 5, 2024 at 2:16=E2=80=AFPM Timothy Thomas > wrote: Hi Lito.=20 =20 Do you mean a bank statement? The converge deposits come into the bank = as a lump sum.=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Jun 5, 2024 at 4:48=E2=80=AFPM Lito Delapena = > wrote: Hey Tim and Joey, =20 So from review with Cynthia on the payment application team we found the = following clients including Yolande Abdo who were previously set up for = Annual automatic payments within Converge. @Timothy Thomas = Would you be able to pull a bank deposit report = for these transactions so we can see if they settled before refunding = them all out of converge? =20 =20 Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Wed, Jun 5, 2024 at 12:02=E2=80=AFPM Timothy Thomas > wrote: Ok, please keep us posted. =20 On Wed, Jun 5, 2024 at 12:56=E2=80=AFPM Lito Delapena = > wrote: Hey Tim and Joey, Thank you for bringing this to my attention, from whati know when we = transitioned payment methods in Versapay the greenlight was giving to = the help desk for the Payments team and Lisa. Unfortunate that this = continues to become an issue. I will need to work with The payment = application team to confirm what was previously charged and will work on = a refund back to the client. Thank you, Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Wed, Jun 5, 2024 at 9:26=E2=80=AFAM Timothy Thomas > wrote: Hi Lori, =20 This is the thirds former client that has reached out saying = we=E2=80=99ve run their card. Are we clearing old balances? = What=E2=80=99s happening? =20 Thanks Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (5