--00000000000067e973061a2b2d8e Content-Type: multipart/alternative; boundary="00000000000067e971061a2b2d8d" --00000000000067e971061a2b2d8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes please, We would just need some sort of reporting where we can confirm that these funds have hit out accounts rather than blindly refunding. @Lisa Barker What are your thoughts? Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Jun 5, 2024 at 2:16=E2=80=AFPM Timothy Thomas wrote= : > Hi Lito. > > Do you mean a bank statement? The converge deposits come into the bank as > a lump sum. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jun 5, 2024 at 4:48=E2=80=AFPM Lito Delapena > wrote: > >> Hey Tim and Joey, >> >> So from review with Cynthia on the payment application team we found the >> following clients including Yolande Abdo who were previously set up for >> Annual automatic payments within Converge. @Timothy Thomas >> Would you be able to pull a bank deposit report for >> these transactions so we can see if they settled before refunding them a= ll >> out of converge? >> >> >> [image: image.png] >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Jun 5, 2024 at 12:02=E2=80=AFPM Timothy Thomas w= rote: >> >>> Ok, please keep us posted. >>> >>> On Wed, Jun 5, 2024 at 12:56=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> Hey Tim and Joey, >>>> >>>> Thank you for bringing this to my attention, from whati know when we >>>> transitioned payment methods in Versapay the greenlight was giving to = the >>>> help desk for the Payments team and Lisa. Unfortunate that this contin= ues >>>> to become an issue. I will need to work with The payment application t= eam >>>> to confirm what was previously charged and will work on a refund back = to >>>> the client. >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> Help Desk Manager >>>> * Please note my email has changed: * >>>> lito.delapena@thekey.com >>>> >>>> 619-722-8561 Ext. 190013 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Jun 5, 2024 at 9:26=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hi Lori, >>>>> >>>>> This is the thirds former client that has reached out saying we=E2=80= =99ve run >>>>> their card. Are we clearing old balances? What=E2=80=99s happening? >>>>> >>>>> Thanks >>>>> >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.ca >>>>> [image: TheKey] >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Nadim Abdo >>>>> Date: Wed, Jun 5, 2024 at 12:16=E2=80=AFPM >>>>> Subject: Re: Re: Unexpected charge? - [#82