--0000000000003da194060bb0eb85 Content-Type: multipart/alternative; boundary="0000000000003da193060bb0eb84" --0000000000003da193060bb0eb84 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, that is the correct client. Once you complete the refund, I will enter the refund into NS. Can you provide some sort of tracking number with the refund so I can use it to track back if ever needed? If not, I will make do On Mon, Dec 4, 2023 at 10:24=E2=80=AFAM Chuck Terlesky wrote: > Hi Lauren, > > Just confirming with you that the refund was processed for Indrakeshari. > > Regards, > Chuck > > On Fri, Dec 1, 2023 at 2:03=E2=80=AFPM Shawntel Sousa = wrote: > >> Hi Chuck, >> >> Please send the refund asap, I have spoke to the son and he is looking >> for the EMT - I told him the password would be Calgary with a capital C >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Fri, Dec 1, 2023 at 12:02=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Thanks for the update - Once Luren or Shawntel communicates with the >>> client - please let me know, and I will process the refund through >>> etransfer. >>> >>> Thanks, >>> Chuck >>> >>> On Fri, Dec 1, 2023 at 11:51=E2=80=AFAM Lauren Ada >>> wrote: >>> >>>> I have not communicated with anyone regarding this, I am covering for >>>> Vashon while he is out to get this resolved. The total amount that nee= ds to >>>> be refunded is $2,866.65 >>>> >>>> On Fri, Dec 1, 2023 at 1:45=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> I can ask them once we sort out the details if they are even aware >>>>> that this happened and that we will be providing a refund. Once I hav= e told >>>>> details I can let them know the refund method and how to accept it. >>>>> >>>>> Warm regards, >>>>> Shawntel Sousa, LPN >>>>> Client Success Manager >>>>> Home Care Assistance/The Key >>>>> >>>>> Calgary Office number: (403) 301-3777 >>>>> Winnipeg Office Number: (204) 489-6000 >>>>> Mobile number: (403) 305-6588 >>>>> >>>>> >>>>> On Fri, Dec 1, 2023 at 10:59=E2=80=AFAM Chuck Terlesky >>>>> wrote: >>>>> >>>>>> Hi Lauren, >>>>>> >>>>>> Do you know if someone told the client that there was an overpayment= ? >>>>>> >>>>>> Shawntel - will the client take an etransfer for the refund? The max >>>>>> I can send is 3k daily. Lauren, can you confirm the total amount you= would >>>>>> like to refund? >>>>>> >>>>>> Thanks, >>>>>> Chuck >>>>>> >>>>>> On Fri, Dec 1, 2023 at 10:04=E2=80=AFAM Shawntel Sousa >>>>>> wrote: >>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> This was the case where I requested that billing hold off as we wer= e >>>>>>> waiting for the client directed home care letter to bill cdhc. >>>>>>> Unfortunately, they went a head and billed the client instead of wa= iting >>>>>>> for the letter. >>>>>>> >>>>>>> Can we confirm if someo