Re: Calgary PAD refunds needed

Hi Lauren,

Just confirming with you that the refund was processed for Indrakeshari.

Regards,
Chuck

On Fri, Dec 1, 2023 at 2:03 PM Shawntel Sousa <ssousa@thekey.com> wrote:

> Hi Chuck,
>
> Please send the refund asap, I have spoke to the son and he is looking for
> the EMT - I told him the password would be Calgary with a capital C
>
> *Thank you,*
>
> *Shawntel Sousa, LPN*
>
> Client Success Manager
>
>
> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office:
> 778-279-3634
>
> *TheKey.ca <http://TheKey.ca>*
>
> [image: TheKey]
>
>
>
> On Fri, Dec 1, 2023 at 12:02 PM Chuck Terlesky <cterlesky@thekey.com>
> wrote:
>
>> Thanks for the update - Once Luren or Shawntel communicates with the
>> client - please let me know, and I will process the refund through
>> etransfer.
>>
>> Thanks,
>> Chuck
>>
>> On Fri, Dec 1, 2023 at 11:51 AM Lauren Ada <lauren.ada@thekey.com> wrote:
>>
>>> I have not communicated with anyone regarding this, I am covering for
>>> Vashon while he is out to get this resolved. The total amount that needs to
>>> be refunded is $2,866.65
>>>
>>> On Fri, Dec 1, 2023 at 1:45 PM Shawntel Sousa <ssousa@thekey.com> wrote:
>>>
>>>> Hi,
>>>>
>>>> I can ask them once we sort out the details if they are even aware that
>>>> this happened and that we will be providing a refund. Once I have told
>>>> details I can let them know the refund method and how to accept it.
>>>>
>>>> Warm regards,
>>>> Shawntel Sousa, LPN
>>>> Client Success Manager
>>>> Home Care Assistance/The Key
>>>>
>>>> Calgary Office number: (403) 301-3777
>>>> Winnipeg Office Number: (204) 489-6000
>>>> Mobile number: (403) 305-6588
>>>>
>>>>
>>>> On Fri, Dec 1, 2023 at 10:59 AM Chuck Terlesky <cterlesky@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Lauren,
>>>>>
>>>>> Do you know if someone told the client that there was an overpayment?
>>>>>
>>>>> Shawntel - will the client take an etransfer for the refund? The max I
>>>>> can send is 3k daily. Lauren, can you confirm the total amount you would
>>>>> like to refund?
>>>>>
>>>>> Thanks,
>>>>> Chuck
>>>>>
>>>>> On Fri, Dec 1, 2023 at 10:04 AM Shawntel Sousa <ssousa@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi all,
>>>>>>
>>>>>> This was the case where I requested that billing hold off as we were
>>>>>> waiting for the client directed home care letter to bill cdhc.
>>>>>> Unfortunately, they went a head and billed the client instead of waiting
>>>>>> for the letter.
>>>>>>
>>>>>> Can we confirm if someone has communicated the error to the client?
>>>>>>
>>>>>> Warm regards,
>>>>>> Shawntel Sousa, LPN
>>>>>> Client Success Manager
>>>>>> Home Care Assistance/The Key
>>>>>>
>>>>>> Calgary Office number: (403) 301-3777
>>>>>> Winnipeg Office Number: (204) 489-6000
>>>>>> Mobile number: (403) 305-6588
>>>>>>
>>>>>>
>>>>>> On Fri, Dec 1, 2023 at 9:24 AM Chuck Terlesky <cterlesky@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Lauren,
>>>>>>>
>>>>>>> Could you please provide more information on why a refund is needed?
>>>>>>> I have cc Shawntel Sousa on this email as she will need to know as these
>>>>>>> are her clients.
>>>>>>>
>>>>>>> I can process a refund, but it is done through e-transfer. Do you
>>>>>>> know if this is how you would like to proceed?
>>>>>>>
>>>>>>> Regards,
>>>>>>> Chuck
>>>>>>>
>>>>>>> On Fri, Dec 1, 2023 at 9:05 AM Lauren Ada <lauren.ada@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Chuck,
>>>>>>>>
>>>>>>>> I have a request to refund 2 Calgary payments that you process the
>>>>>>>> PAD for. Are you able to assist with this?
>>>>>>>>
>>>>>>>> [image: image.png]
>>>>>>>> [image: image.png]
>>>>>>>> --
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> *Lauren Ada*
>>>>>>>>
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>
>>>>>>>> Payment Applications Team
>>>>>>>>
>>>>>>>> 203-718-3095
>>>>>>>>
>>>>>>>> *lauren.ada@thekey.com <lauren.ada@thekey.com>*
>>>>>>>>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Chuck Terlesky B.A., CCPE
>>>>>>> General Manager/Regional Caregiver Ambassador for Canada
>>>>>>>
>>>>>>> 403-301-3777
>>>>>>>
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Chuck Terlesky B.A., CCPE
>>>>> General Manager/Regional Caregiver Ambassador for Canada
>>>>>
>>>>> 403-301-3777
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>
>>> --
>>> Thank you,
>>>
>>> *Lauren Ada*
>>>
>>> Senior Accounts Receivable Specialist
>>>
>>> Payment Applications Team
>>>
>>> 203-718-3095
>>>
>>> *lauren.ada@thekey.com <lauren.ada@thekey.com>*
>>>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>
>> --
>> Chuck Terlesky B.A., CCPE
>> General Manager/Regional Caregiver Ambassador for Canada
>>
>> 403-301-3777
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>

Chuck Terlesky B.A., CCPE
General Manager/Regional Caregiver Ambassador for Canada

403-301-3777

TheKey.ca   <https://thekey.ca/>

[image: TheKey]