--00000000000031f3cc05e2faf421 Content-Type: multipart/alternative; boundary="00000000000031f3cb05e2faf420" --00000000000031f3cb05e2faf420 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable May 30th is also showing 5hrs; June 6th is showing 5.25hrs; and June 13th is showing 5hrs. [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image: Screen Shot 2022-07-04 at 9.43.54 AM.png][image: Screen Shot 2022-07-04 at 9.44.05 AM.png] Yes, I filed a JIRA ticket on June 27, still under investigation. Thanks, Irin! On Mon, Jul 4, 2022 at 9:44 AM Irin Eva wrote: > It=E2=80=99s May be tech issue. You can connect with them. > > On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> I am confused why June 20th is showing 5.25hrs and June 27th is showing >> 5hrs. >> >> - June 19th CG worked from 9:30pm until 8am June 20th AND 11am-3pm (= =3D >> 10.5+4 =3D14.5hrs); and >> - June 26th CG worked 9:30pm (clocked in at 9:46pm) until 7:30am (=3D >> 10hrs). >> >> >> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image: Screen Shot >> 2022-07-04 at 9.37.12 AM.png] >> >> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva wrote: >> >>> Hi Taneshia, >>> >>> Please see the below her amts paid out per pay date: >>> >>> *Pay Date June 30, 2022,* >>> Totals Hours =3D 95.25 >>> Totals Amts =3D $1897.00 >>> >>> *Pay Date June 17, 2022,* >>> Totals Hours =3D (Regular Hours) 95.25 + 106.50 (Adjustment Hours per >>> sheet) =3D 201.75 Hrs >>> Totals Amts =3D $3736 >>> >>> *Pay Date June 03, 2022,* >>> Totals Hours =3D 47.50 >>> Totals Amts =3D $946.00 + holiday amts >>> >>> As per my investigation, she got paid whatever shows in the time sheet. >>> It means she got paid correctly from payroll. If there is any issue wit= h >>> her hours then it means its booking error. You have to adjust those amt= s >>> with this week's booking. >>> >>> Please let me know if you have any questions. >>> >>> Thanks, >>> Irin >>> [image: image.png] >>> [image: image.png] >>> [image: image.png] >>> >>> >>> >>> >>> >>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva wrote: >>> >>>> Hi Taneshia, >>>> >>>> I will have a look and let you know. >>>> >>>> Thanks, >>>> Irin >>>> >>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Hi all, >>>>> >>>>> Just to clarify, her shifts should not be live-in, but: >>>>> >>>>> - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; >>>>> and >>>>> - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648. >>>>> >>>>> >>>>> Thanks for looking into this! >>>>> >>>>> Best, >>>>> >>>>> Taneshia >>>>> >>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust >>>> sdaoust@homecareassistance.com> wrote: >>>>> >>>>>> Hi all, >>>>>> >>>>>> I just had a look in Ceridian and for the last pay period she was >>>>>> paid: >>>>>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41). >>>>>> >>>>>> @Irin Eva Can you cross reference the payroll >>>>>> date with the Mavencare sch