--000000000000586e0105e2faf7df Content-Type: multipart/alternative; boundary="000000000000586e0005e2faf7de" --000000000000586e0005e2faf7de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thank you! On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud wrote: > May 30th is also showing 5hrs; June 6th is showing 5.25hrs; and June 13th > is showing 5hrs. > > [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image: Screen Shot > 2022-07-04 at 9.43.54 AM.png][image: Screen Shot 2022-07-04 at 9.44.05 > AM.png] > > Yes, I filed a JIRA ticket on June 27, still under investigation. > > Thanks, Irin! > > On Mon, Jul 4, 2022 at 9:44 AM Irin Eva wrote: > >> It=E2=80=99s May be tech issue. You can connect with them. >> >> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> I am confused why June 20th is showing 5.25hrs and June 27th is showing >>> 5hrs. >>> >>> - June 19th CG worked from 9:30pm until 8am June 20th AND 11am-3pm >>> (=3D 10.5+4 =3D14.5hrs); and >>> - June 26th CG worked 9:30pm (clocked in at 9:46pm) until 7:30am (= =3D >>> 10hrs). >>> >>> >>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image: Screen Shot >>> 2022-07-04 at 9.37.12 AM.png] >>> >>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva wrote: >>> >>>> Hi Taneshia, >>>> >>>> Please see the below her amts paid out per pay date: >>>> >>>> *Pay Date June 30, 2022,* >>>> Totals Hours =3D 95.25 >>>> Totals Amts =3D $1897.00 >>>> >>>> *Pay Date June 17, 2022,* >>>> Totals Hours =3D (Regular Hours) 95.25 + 106.50 (Adjustment Hours per >>>> sheet) =3D 201.75 Hrs >>>> Totals Amts =3D $3736 >>>> >>>> *Pay Date June 03, 2022,* >>>> Totals Hours =3D 47.50 >>>> Totals Amts =3D $946.00 + holiday amts >>>> >>>> As per my investigation, she got paid whatever shows in the time sheet= . >>>> It means she got paid correctly from payroll. If there is any issue wi= th >>>> her hours then it means its booking error. You have to adjust those am= ts >>>> with this week's booking. >>>> >>>> Please let me know if you have any questions. >>>> >>>> Thanks, >>>> Irin >>>> [image: image.png] >>>> [image: image.png] >>>> [image: image.png] >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva wrote: >>>> >>>>> Hi Taneshia, >>>>> >>>>> I will have a look and let you know. >>>>> >>>>> Thanks, >>>>> Irin >>>>> >>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Hi all, >>>>>> >>>>>> Just to clarify, her shifts should not be live-in, but: >>>>>> >>>>>> - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; >>>>>> and >>>>>> - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648. >>>>>> >>>>>> >>>>>> Thanks for looking into this! >>>>>> >>>>>> Best, >>>>>> >>>>>> Taneshia >>>>>> >>>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust >>>>> sdaoust@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> I just had a look in Ceridian and for the last pay