--0000000000003c112b05ec938867 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for submitting the ticket but I'll ping the team as well so there is urgency. Glad the refresh works. On Thu, Nov 3, 2022 at 8:31 AM Kathryn Nester wrote: > The refresh button does work. When a shift is added to their schedule it > does typically update in the app after refreshing it. > > The issue is actually after the fact. Shifts are showing in the app after > being scheduled and then suddenly disappearing. For example we scheduled = a > shift last week for this week on the 31st. It appeared in the app for the > caregiver and then disappeared later leaving the caregiver thinking the > shift was removed and cancelled. Resulting in a no show. > > This happened last week with Mari Glodowicz on October 24th as well. Her > shift was there on the weekend but by Monday it had disappeared despite > being in clearcare still. Luckily she called about it. I did also submit = a > ticket for this at the time. > > Thanks, > Kathryn > > *Kathryn Nester* > *Employee Care Manager* > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > > Champions of Longevity > *knester@homecareassistance.com * > > On Nov 2, 2022, at 5:30 PM, Timothy Thomas wrote: > > =EF=BB=BF > I don't believe the refresh button works in Canada - Kathryn can you > confirm? > > On Wed, Nov 2, 2022 at 5:14 PM Megan Heinen wrote: > >> Support confirmed she did! They are investigating but thank you for >> flagging with me. I'm also talking to them about the lag from Clear Care= . >> Tori said "New shifts push in 60-90 minutes automatically from >> ClearCare, they can be manually imported by clicking "Refresh Schedule" >> under the account tab". Did you know about that refresh push? >> >> On Wed, Nov 2, 2022 at 2:10 PM Timothy Thomas wrote: >> >>> Yes i believe we did right Kathryn >>> >>> On Wed, Nov 2, 2022 at 5:05 PM Megan Heinen wrote: >>> >>>> Yikes. Did you put in a ticket? I will flag with the team, but please, >>>> if you ever hear of these issues, put in a ticket with the support tea= m so >>>> they can respond and also track the instances. Thank you! >>>> >>>> On Wed, Nov 2, 2022 at 1:39 PM Timothy Thomas wrote: >>>> >>>>> Hi Megan, >>>>> >>>>> I've heard this from a few Ambassadors now....is this on your radar? >>>>> >>>>> Thanks >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Kathryn Nester >>>>> Date: Wed, Nov 2, 2022 at 4:30 PM >>>>> Subject: Shift not showing in app >>>>> To: HCA App Support Team >>>>> Cc: Timothy Thomas >>>>> >>>>> >>>>> Good Afternoon, >>>>> >>>>> Seniat Gebremeskel's shift did not reflect in the app and was booked >>>>> in several days prior to the scheduled day. Refreshing the schedule d= id not >>>>> change this. >>>>> >>>>> This was for October 31st 7am-3pm. She was a no show because she >>>>> assumed she