--0000000000006038fe06163ed084 Content-Type: multipart/alternative; boundary="0000000000006038fc06163ed083" --0000000000006038fc06163ed083 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable To keep all in the loop, this is a process that is performed every Tuesday. This is the first day I had an issue. On Tue, Apr 16, 2024 at 7:05=E2=80=AFPM Troy Riha wr= ote: > +Terrence Vetter > > Is there any chance that the new security changes have blocked the > export? Could we try adding the QB web connector to enable that export > functionality somehow/or check to see if that is potentially the issue? > > On Tue, Apr 16, 2024 at 3:58=E2=80=AFPM wrote: > >> Hi Everyone, >> >> >> >> Looping in Troy here as well. >> >> >> >> @Timothy Thomas do you have any contacts for QB support >> we can reach out to for assistance here? This is currently holding up >> revenue by over $159K. >> >> >> >> Thank you, >> >> *Kristy Poyner* >> >> Billing Manager >> >> Kristy.Poyner@thekey.com >> >> [image: TheKey] >> >> >> >> *From:* Stephanie Fuston >> *Sent:* Tuesday, April 16, 2024 5:41 PM >> *To:* John Andrew Hawkins >> *Cc:* Kristy Poyner ; Michelle Kenaga > michelle.kenaga@thekey.com>; Timothy Thomas ; Laszlo >> Kovacs >> *Subject:* Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] >> >> >> >> Hello, >> >> >> >> I have not made any changes to the remote computer. >> >> >> >> Thank you for the information. >> >> Thank you, >> >> Stephanie Fuston >> >> Invoicing Team Lead >> >> *Stephanie.Fuston@thekey.com * >> >> [image: TheKey] >> >> >> >> On Tue, Apr 16, 2024 at 6:39=E2=80=AFPM John Andrew Hawkins >> wrote: >> >> Hi Stephanie, >> >> >> >> Quickbooks isn't an application that we maintain or support. Have you >> made any changes to your computer recently either to Windows or Quickboo= ks >> that may have caused the issue? Have you applied all of the appropriate >> Quickbooks updates to your computer? Have you contacted Quickbooks suppo= rt? >> >> >> >> Thanks, >> >> >> >> John Andrew Hawkins >> >> >> >> >> >> >> >> On Tue, 16 Apr at 5:39 PM , Rohini Bangalore Girish >> wrote: >> >> Hi Stephanie, >> >> >> >> Thanks for contacting helpdesk ! >> We are working on your issue . >> We will get back to you with an update accordingly >> >> >> >> Thanks, >> >> Rohini BG >> Service Desk Engineer >> Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> rohini.bangaloregirish@thekey.com >> >> >> >> >> >> >> >> On Tue, 16 Apr at 5:17 PM , Stephanie Fuston >> wrote: >> >> Hello IT Team, >> >> >> >> >> >> I am trying to export billing from ClearCare into Quickbooks. The web >> connector that I use for this purpose is not working and it is preventin= g >> $159,682.15 billing for the Montreal location. >> >> >> >> When I attempt to click the button to the left of the application it >> closes automatically. If I then try to "Select all", the check box is >> marked; however, then when I select "Update selected" it closes >> aut