--000000000000ed56bc06163ec54c Content-Type: multipart/alternative; boundary="000000000000ed56bb06163ec54b" --000000000000ed56bb06163ec54b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +Terrence Vetter Is there any chance that the new security changes have blocked the export? Could we try adding the QB web connector to enable that export functionality somehow/or check to see if that is potentially the issue? On Tue, Apr 16, 2024 at 3:58=E2=80=AFPM wrote: > Hi Everyone, > > > > Looping in Troy here as well. > > > > @Timothy Thomas do you have any contacts for QB support > we can reach out to for assistance here? This is currently holding up > revenue by over $159K. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* Stephanie Fuston > *Sent:* Tuesday, April 16, 2024 5:41 PM > *To:* John Andrew Hawkins > *Cc:* Kristy Poyner ; Michelle Kenaga michelle.kenaga@thekey.com>; Timothy Thomas ; Laszlo > Kovacs > *Subject:* Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] > > > > Hello, > > > > I have not made any changes to the remote computer. > > > > Thank you for the information. > > Thank you, > > Stephanie Fuston > > Invoicing Team Lead > > *Stephanie.Fuston@thekey.com * > > [image: TheKey] > > > > On Tue, Apr 16, 2024 at 6:39=E2=80=AFPM John Andrew Hawkins > wrote: > > Hi Stephanie, > > > > Quickbooks isn't an application that we maintain or support. Have you mad= e > any changes to your computer recently either to Windows or Quickbooks tha= t > may have caused the issue? Have you applied all of the appropriate > Quickbooks updates to your computer? Have you contacted Quickbooks suppor= t? > > > > Thanks, > > > > John Andrew Hawkins > > > > > > > > On Tue, 16 Apr at 5:39 PM , Rohini Bangalore Girish > wrote: > > Hi Stephanie, > > > > Thanks for contacting helpdesk ! > We are working on your issue . > We will get back to you with an update accordingly > > > > Thanks, > > Rohini BG > Service Desk Engineer > Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com > TheKey.com > rohini.bangaloregirish@thekey.com > > > > > > > > On Tue, 16 Apr at 5:17 PM , Stephanie Fuston > wrote: > > Hello IT Team, > > > > > > I am trying to export billing from ClearCare into Quickbooks. The web > connector that I use for this purpose is not working and it is preventing > $159,682.15 billing for the Montreal location. > > > > When I attempt to click the button to the left of the application it > closes automatically. If I then try to "Select all", the check box is > marked; however, then when I select "Update selected" it closes > automatically.Any assistance you can provide to remedy this situation as > quickly as possible so we can resume billing is greatly appreciated. > > > > Thank you, > > Stephanie Fuston > > Invoicing Team Lead > > *Stephanie.Fuston@thekey.com * > > [image: TheKey] > > > > > > 768073:611100 > > --000000000000ed56bb06163ec54b