--0000000000007b7a07062d66cf00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi DeAnna The POA document was uploaded to the client's file on Monday. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Feb 4, 2025 at 9:37=E2=80=AFAM DeAnna Brown wrote= : > Good Morning, > > I am following up again on my previous emails as this is now my 5th > attempt. Although a new PAF has been uploaded, we still have a different > Cardholder Name than the name of the signer. > > > In order to be compliant with our legal and payment processing policies, > we will need to obtain a PAF that has the signature of the person whose > payment information is provided, authorizing us to charge their account. > Alternatively, we will need proof that the signer is authorized to use th= e > provided payment information. This can be verified by having the signer > listed on the account (e.g., by providing a voided check) or by submittin= g > a copy of a POA granting the signer authority to use the payment > information. > > Without formal documentation verifying this authorization, we will be in > violation of PCI compliance standards. This exposes us to potential > security risks and leaves us vulnerable if the client decides to dispute > any charges. Without proof of authorization, we would be unable to proper= ly > defend against such claims, which could result in significant legal and > financial consequences. > > Thanks for your help! > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Fri, 31 Jan at 10:49 AM , DeAnna Brown wrote: > Good Morning, > > I am following up on my previous email. It appears that a new PAF has bee= n > uploaded, but we still have a different Cardholder Name than the name of > the signer. > > > In order to be compliant with our legal and payment processing policies, > we will need to obtain a PAF that has the signature of the person whose > payment information is provided, authorizing us to charge their account. > Alternatively, we will need proof that the signer is authorized to use th= e > provided payment information. This can be verified by having the signer > listed on the account (e.g., by providing a voided check) or by submittin= g > a copy of a POA granting the signer authority to use the payment > information. > > Without formal documentation verifying this authorization, we will be in > violation of PCI compliance standards. This exposes us to potential > security risks and leaves us vulnerable if the client decides to dispute > any charges. Without proof of authorization, we would be unable to proper= ly > defend against such claims, which could result in significant legal and > financial consequences. > > Thanks for your help! > DeAnna Brown > > >