--0000000000006d18e8062cf3c3ce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Closed today=E2=80=99s assessment! Passing on the couples care case. We got feedback from the referral partner that competitors were offering couples care rates $10/hr+ less than us. Pricing is definitely a topic I want to dive into with you during our visit. On Thu, Jan 30, 2025 at 3:29=E2=80=AFPM Emily Swackhamer wrote: > We have an assessment today I'm hoping to close. Starting at minimum > hours, but the client is newly diagnosed with Alzheimer's. Lots of room t= o > grow there. > > Katie has two more assessments scheduled for February. One for daily 8's > and one for 16 hours weekly. The 16 hour case is another Alzheimer's clie= nt > and from her financial advisor channel. I'm confident we will be able to > grow there, as well, if we can close. > > We are, also, sitting on a close/won never started. He is scheduled to be > discharged on 2/4. I have been asking Katie to set up a warm introduction > with Sarah so we can do a reassessment and staff the case. Still working = on > that one. Katie has shared that their intention is for 12hrs daily, but s= he > has been the only one able to contact the family successfully. It is > imperative to get the warm hand off to avoid a service failure in his car= e. > This is the only case I'm a little uneasy about. > > We have a couple's care case outside of our coverage area that Katie was > trying to sell as a live-in (one of her referral partners gave her the > lead). At the assessment they shared they only wanted an 8hr shift > Monday-Friday. They live about 1hr 20min away (one way). I don't have any > caregivers willing to accept the shift and I can't be competitive on the > price due to the location. I am also concerned that even if I find someon= e > to take the shift for now...I won't be able to fill a call off or replace > the CG if necessary. What are your thoughts? > > > Emily > > On Thu, Jan 30, 2025 at 2:48=E2=80=AFPM Timothy Thomas wr= ote: > >> Good luck, what else is in the pipeline to backfill the drop? >> >> On Thu, Jan 30, 2025 at 3:47=E2=80=AFPM Emily Swackhamer > emily.swackhamer@thekey.com> wrote: >> >>> Fingers crossed! We are working on it. One of the 24/7's is scheduled t= o >>> drop down to overnights starting Saturday and another (Jane) is schedul= ed >>> to end services after this week. I am working on extending 24/7 with Ja= ne >>> by another week and then start a schedule to "wean" her off of 24/7. My >>> goal is to keep her as a LT Tier 2 until she needs to increase care aga= in. >>> >>> On Thu, Jan 30, 2025 at 2:30=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Thanks Emily, nice recovery. If that projection holds it will be a >>>> record revenue week for you dating back to last year. >>>> >>>> On Thu, Jan 30, 2025 at 2:14=E2=80=AFPM Emily Swackhamer >>> emily.swackhamer@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Here are some insights regarding the fluctu