----==_mimepart_6539546431e6b_21d2b04c3b0c55040036346 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, We are working on your inquiry thank you. = Thanks,=C2=A0 Alexis Parrish Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 On Wed, 25 Oct at 12:52 PM , CherylCartwright wrote:=C2=A0 Good Afternoon Billing, Can yo= u please provide a formal letter for our clients at High View Retirement = Residence that our name has formally been changed from HCA to TheKey. The= re is some concern on their end that they are writing cheques to HCA whil= e being billed by TheKey. The letter can be sent to this email address an= d we will forward it on.=C2=A0 Thanks in advance, Cheryl On W= ed, Oct 25, 2023 at 1:20=E2=80=AFPM Allison Brennan wrote: Please see below thread from Highview They require = written documentation stating we are now formally called TheKey as all ch= ecks are made out to HCA They requested that previously apparently an= d no one sent them what they needed so moving forward if they are mailing= to TheKey they need that letter stating the name change before they send= out any checks with TheKey name=C2=A0 Can someone help them with thi= s?=C2=A0 Thanks=C2=A0 ---------- Forwarded message --------- From= : Highview-Accounting Date: Wed, Oct 25, 202= 3 at 11:59=E2=80=AFAM Subject: RE: New Check mailing address To: Allison = Brennan Hello Allison, =C2=A0 I aske= d the administrative team for a letter stating that they are now =E2=80=9C= The Key=E2=80=9D but our invoices still read Home Care. =C2=A0 I have u= pdated my address to read: =C2=A0 The Key For Home Care Healthcare Ad= dress =C2=A0 If it should be just =E2=80=9CThe Key=E2=80=9D then my inv= oices need to reflect that. =C2=A0 Thanks. =C2=A0 Janice Bl= ewett Administrative Assistant Dementia Care Holdings Inc. p: = 519-276-7722 e: accounting@highviewres.com w: highviewres.co= m a: Corporate Office=C2=A0 11 Wellington St N., Box 330=C2=A0 = St. Marys, ON N4X 1B2=C2=A0 =C2=A0 From:=C2=A0Allison Brennan =C2=A0 =C2=A0Sent: October 25, 2023 11:56 AM =C2= =A0To: Highview-Accounting =C2=A0Cc: Angela = Duncan ; Katlynne Elgie = =C2=A0Subject: Re: New Check mailing address Hello, I receive= d=C2=A0that check already and deposited it yesterday. Thank you! = We have been TheKey for a year and a bit now, but we were having differen= t locations for checks to be mailed too so they have created one mailing = address to simplify things Hope this helps, Take Care = =C2=A0 Allison Brennan Client Success Manager Office: 519-954= -2111 Direct Line: 437-216-2865 Fax: 519-489-1370 TheKey.ca=C2=A0=C2= =A0 On Wed, Oct 25, 2023 at 11:54=E2=80=AFAM Highview= -Accounting wrote: Hello Allison, =C2= =A0 I have updated the address on the profile as per your request. =C2= =A0 Is this the official change from Home Care Healthcare to =E2=80=9CTh= e Key=E2=80=9D =C2=A0 Also, cheque #3468 for $614.02 being: =C2=A0 IN= V-176700996 INV-176701056 =C2=A0 Was mailed on