--000000000000db04470629a7167e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Evening Team, We received reports that CG are now able to clock in using the WellSky app. Some CG's have done so without any additional steps, some have had to use the troubleshooting steps we provided to Anna and some have just uninstalled the app and reinstalled the app. If you receive reports from CG's that they are unable to clock in, please have them use the troubleshooting steps below. If they still have issues, please have them try and reinstall the app. If they are still having issues, please let us know right away and we can escalate the issue to WellSky. Here are the steps on how to do it: Android 1.Settings>Apps 2.Find "WSPC" in the app List. Select it 3.Select Storage 4.Select "Clear App Data" 5.Select "Clear Cache" 6. Restart Phone. iPhone 1.Go to Settings 2.Tap General 3.Tap iPhone Storage 4.Scroll down to find WSPC 5.Tap WSPC 6.Tap Delete App 7.Restart your phone 8.Once restarted, re-download WellSky Personal Care From the App Store. Thanks, Mike On Thu, Dec 19, 2024 at 5:16=E2=80=AFPM Anna Ranay wrot= e: > Hi Mike, > > Here are the updates from Vancouver office: > > I spoke to one caregiver who was able to clock in and out using the APP > without making any changes to the cache. I also tried it myself and > successfully clocked in without troubleshooting. > > I spoke to another caregiver who couldn't clock in and out yesterday. She > deleted and reinstalled the app, and now it's working. She clocked in at > 1pm today. > > Felix followed the troubleshooting instructions and successfully clocked > in at 1:30pm today. > > Thanks > > > On Thu, Dec 19, 2024 at 1:55=E2=80=AFPM Mike Conner > wrote: > >> Good afternoon, >> >> Anna Ranay just reported that CG's are able to clock in and out now. Can >> we confirm that is the case? And if it is the case, did they have to do >> anything to be able to get the clock in function to work? >> >> Thanks, >> Mike >> >> On Thu, Dec 19, 2024 at 4:25=E2=80=AFPM Anna Ranay w= rote: >> >>> Hi Mike, >>> >>> One of our caregivers followed the instructions and has a shift today a= t >>> 1:30pm. We can test with him to see if he's able to clock in successful= ly. >>> >>> Felix Amakye-Ansah 672-866-0750 - Vancouver CG >>> >>> Thanks, >>> >>> >>> On Thu, Dec 19, 2024 at 1:15=E2=80=AFPM Mike Conner >>> wrote: >>> >>>> Dear All, >>>> >>>> We have received troubleshooting steps for the clock-in/clock-out >>>> issue. To ensure these steps are effective, we'd like to test them wit= h a >>>> Caregiver who is currently experiencing the problem. >>>> >>>> If you can connect us with a Caregiver willing to assist, please >>>> provide their name and contact information as soon as possible. This w= ill >>>> help us quickly verify the effectiveness of the troubleshooting proces= s. >>>> >>>> Thank you, >>>> *Mike Conner* >>>> IT Manager - Services and Support >>>> Contact IT Support 8am-9pm est @ (888)8