--000000000000c68a88063778c5ca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for this clarification! All my Best, Sericca Latimer General Manager | TheKey Mobile: 509.666.5252 On Fri, Jun 13, 2025 at 11:54=E2=80=AFAM Audra Williams = wrote: > Hi Team! > > I wanted to clarify the process for handling situations where we=E2=80=99= re unable > to service a CareScout member. > > If we receive a referral that we=E2=80=99re unable to staff or support=E2= =80=94due to > coverage limitations, scheduling conflicts, or any other reason=E2=80=94w= e should > not refer the client to another agency outside of the CareScout network. > > Instead, the best practice is to refer the prospect back to CareScout so > their team can assist in identifying an appropriate in-network provider. > This ensures the member remains within the CareScout system and receives > the support they need. > > If you have any questions about this process or specific cases, please > don=E2=80=99t hesitate to reach out. > > Thanks so much for your attention to this and for continuing to support a > smooth experience for our CareScout partners and please cascade this to > your team members. > Best, > > -- > > *Audra N. Williams* > > Director, Divisional Operations | TheKey > > Mobile: 425.757.7027 > > > > --000000000000c68a88063778c5ca Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for this clarification!=C2=A0 All my Best,= =C2=A0 Sericca Latimer General Manage= r | TheKey Mobile: 509.666.5252 On Fri, Jun 13, 2025 at 11:54=E2=80=AFAM Audra Williams &l= t; audraw@thekey.com > wrote: = Hi Team! I wanted to clarify the process for