This is a multipart message in MIME format. ------=_NextPart_000_0703_01D9B93B.75FD64D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0704_01D9B93B.75FD64D0" ------=_NextPart_001_0704_01D9B93B.75FD64D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it, thank you for clarifying. Ill connect with the team and make = sure we give her a call. =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Melissa Caltagirone =20 Sent: Monday, July 17, 2023 6:56 AM To: Elizabeth Clark Cc: Timothy Thomas Subject: Re: Pauline Lewis =20 Hello Elizabeth, no I have no concerns with Sumira actions.=20 Montreal had there regular AM meeting and Timothy suggested you handle = the situation directly with the payer. The payer, Donna wants a credit = back from our company since the caregiver Celestina , left some of her = shifts early. I believe Sumira took care of the invoices but now Donna = is confused about her refunds and invoices since there was a lot of back = and forth.=20 The hours she should have been charged are as follows: June 20: 4:15 pm = to 10 pm (invoice 49068) June 25: 4 pm to 9:45 pm (49068) June 27: 4:30 to 10 pm (49167) July 2: 4pm to 10pm (49167) July 4: 4pm to 10:30pm (49258) =20 =20 Thanks team !=20 =20 On Mon, Jul 17, 2023, 9:47 a.m. > wrote: Hello Melissa =20 Sounds like there is a concern w/Sumiras actions thus far. Can you = please recap or help me understand what you asked her to do and the = history behind this one so I can validate she followed those = instructions and took the appropriate steps? =20 Thank you- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Melissa Caltagirone >=20 Sent: Friday, July 14, 2023 7:34 AM To: Elizabeth Clark > Subject: Pauline Lewis =20 Hello Elizabeth,Tim Thomas told me I should touch base with you = regarding a clients invoice,Pauline Lewis. I have explained to Sumira = what needs to be done in regards to the invoice and reimbursement to the = client Donna. At this point we ask that you touch base with Sumira and = then give the client a call to explain the invoices and actions taken to = resolve the issue. If you have any questions please let me know. Thank = you=20 Melissa Caltagirone =20 Staffing Manager =20 514 907 5065 =20 TheKey.ca =20 =20 ------=_NextPart_001_0704_01D9B93B.75FD64D0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Got it, thank you for = clarifying. Ill connect with the team and make sure we give her a = call. <span style=3D'font-size:10.0pt;f