--000000000000a6aa1605f8fe3ff4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cheryl, So im going to see if we can refund both accounts same amount and charge again what she had wanted us to. I need to connect with Bank manager, will keep you posted. thank you, On Mon, Apr 10, 2023 at 12:43=E2=80=AFPM Ali Malik w= rote: > Im on phone with her. > > thanks > > On Mon, Apr 10, 2023 at 12:40=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Ali, >> >> She wants one of us to call her back and let her know how we will be >> dealing with this and what measures we can take to ensure this doesn't >> happen again. I think she was concerned that the WHRA paperwork on her e= nd >> would become messy if an additional $652 was debited. She also needs a n= ew >> invoice with right amounts outlined WRHA $3006.70 >> Carol and Jim $1489.30 >> Is that possible? >> >> Thanks for addressing this so quickly and please let me know if you woul= d >> like to contact her or have me do it to update her. >> >> -C >> >> On Mon, Apr 10, 2023 at 1:32=E2=80=AFPM Ali Malik = wrote: >> >>> Hey Cheryl, >>> >>> I discussed this with Tim, we are working on it right now. We will most >>> likely etransfer her the difference and charge the Sfmc amount. I am >>> waiting for her reply to send me an email address. >>> >>> thank you, >>> >>> On Mon, Apr 10, 2023 at 12:29=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Ali, >>>> >>>> There was a mistake with the Henderson's billing from March 17 - 31. >>>> She is really upset and while she said she loves Brian and Dennis, she >>>> would not recommend our services right now because of billing issues. = She >>>> said if this happens again she will be canceling any and all access to= her >>>> accounts and will only e-transfer. Carol said that you and her have ha= d a >>>> system that has been working well and she's not sure why this happened= . >>>> >>>> She gave instructions that she would like done immediately and ONLY is >>>> this fashion to avoid any more mistakes. >>>> WRHA needs to be credited back $2354.00 >>>> Carol and Jim need to be credited back $2142.00 >>>> >>>> THEN >>>> WRHA needs to be debited $3006.70 >>>> Carol and Jim need to be debited $1489.30 >>>> >>>> Can you handle it this way? >>>> >>>> Cheryl >>>> >>> >>> >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> > > -- > *Ali Malik* > Manager - Financial Operations > > --=20 *Ali Malik* Manager - Financial Operations --000000000000a6aa1605f8fe3ff4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cheryl, So im going to see if we ca= n refund both accounts same amount and charge again what she had wanted us = to. I need to connect with Bank manager, will keep you posted. thank you, On Mon, Apr 10, 2023 at 12:43=E2=80=AFPM Ali = Malik < ali.malik@thekey.com &= gt; wrote: Im on=C2=A0phone with her. thanks On Mo= n, Apr 10, 2023 at 12:40=E2=80=AFPM Cheryl Ca